[HCM] Công Ty Công Nghệ Be Group JSC Tuyển Dụng Nhân Viên Hỗ Trợ Nhà Bán Full-time 2023

COMPANY INTRODUCTION
Be Group JSC, a Vietnamese technology company, is the owner and developer of the on-demand multi service platform "be". With the ambition to be the solution for every customer's daily life needs, be currently provides a wide range of on-demand services including transportation, delivery, shopping, insurance, telecom service bundles and the financial sector which helps to open a potential digital ecosystem ready to welcome other businesses to cooperate and develop. Products from Be Group bring solutions to remove everyday life's complexity, connect services, and assist transactions with the aim of serving as a middleman between all customers and service providers. Be Group's guiding principal is to give customers the greatest services while strictly adhering to all Vietnamese legal requirements.
The Be app has been installed on 20 million mobile devices as of today, following its official launch in 2019. Be app is now available in 28 provinces and cities. Be is the only Vietnamese company among the top 2 most developed multi service platforms on the market.
Awards that Be Group has received:
•The first prize of the Vietnamese Talents Awards (Nhan Tai Dat Viet). This is the only first prize in the IT sector in the 16th contest.
•Best Open Technology Platform Viet Nam 2022 from Global Business Review.
•Top 3 i-Star Award for creativity, innovation 2020 •Make in Vietnam 2020 - Excellent digital platform
•Fast Enterprise Award 2020 by APEA
Merchant Support Staff
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales) - Địa điểm: Hồ Chí Minh - Kinh nghiệm: Yêu cầu ứng viên phải có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
• Handle and follow up Customers' Feedbacks/ Complaints/ Enquiries/ Orders through online and hotline channels, by clarifying desired information, researching and exploring answers and alternative solutions, locating, providing information to customers, escalating unresolved problems to upper levels and/or to other related departments and responding back to customers
• Prepare and update customer service feedbacks/ complaints/ enquiries/ orders reports on daily, weekly and monthly basis
• Support Customer Service Teamleader and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
• Support Customer Service Teamleader in provide on-job training, coaching, mentoring to the team members.
REQUIREMENTS
• Have experience in a Call Center environment, 2 years in Customer Service
• At least 1 year-experienced in Senior position
• English - limited working proficiency level
• Decent proficiency in MS Office
• Experience in Food-delivery/ Ride- sharing /Logistics is a plus
• Data-driven in planning and problem solving
• Disciplined and high motivated to motivate and encourage team for improvement.
• High acceptance of shift-based schedule
BENEFITS
Bonus: 13th-month salary + Performance Bonus up 16th-month salary
Be Corp Allowance
Full salary during the probation period.
15 days off annually
Activities: Company trip, Year-end Party, Birthday Party, Team-building, Happy hour, etc...
Health care: Annual health check.
Insurance: Social Insurance, Health Insurance; Voluntary health insurance & accident insurance (PTI 24/7)
Working hour: 6 days/week, 8 hours/day
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 12/7/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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