[HCM] Công Ty Công Nghệ Opencommerce Group Tuyển Dụng Customer Success Collaborator Full-time 2024OpenCommerce GROUP - CÔNG TY TNHH OPENCOMMERCE TECH

COMPANY INTRODUCTION
After 10 years of operating in the eCommerce industry and serving hundreds of thousands of businesses from all over the world, Beeketing now OpenCommerce Group (OCG) has now built a passionate, enthusiastic, capable, knowledgable, and experienced team who can help online store owners grow and scale up. We currently serve the largest and most vibrant markets like the US and China, from building the initial foundations such as creating websites and optimizing conversion rates, to managing goods and logistics.
The goal of OCG is to create an ecosystem of products for eCommerce to foster and enhance the quality of eCommerce activities in general and cross-border trade in particular.
Cross-border trade is trading and delivering goods between different cultures. In this exchange process, countries like China, Vietnam, and Indonesia are the center of product manufacturing while American and European countries are the main consumer markets. Due to the diversity of cultures, governments, and laws, small and medium-sized enterprises are dealing with a lot of problems related to product quality shipping time, customers service, cash flow, etc. Cross-border trade takes place in large volumes, though.
Our ecosystem aims at promoting and enhancing cross-border trade, which empowers online entrepreneurs to start, grow and succeed.
Customer Success Collaborator Full-time (CTV CSKH Full-Time)
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm; Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng - Địa điểm: Hà Nội - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Tính chất công việc: Toàn thời gian; Khác
JOB DESCRIPTION
Support customers by replying to all their requests via Help Desk
Live chat with customers to support their real-time inquiries
Handle urgent requests from customers on weekends by shift
Write product tutorials and solutions so customers can understand how to use our products effectively
Call customers when needed to solve urgent issues
REQUIREMENTS
Have a strong command in English
Written and verbal communication skills with a professional tone
Have a great sense of customer service, a strong desire to learn, and be a great communicator
Passionate about customer success and helping people
Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
Priority is given for candidates with experience in customer support
Experience with order management systems is a plus
BENEFITS
Offer 8-10M net
Receive training from experts, help improve expertise, train thinking at work
Get trained in new technologies, expose and solve difficult problems of e-commerce
Great opportunity to be an official member of OCG
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CV gửi về: [protected info] với tiêu đề [CTV CS Fulltime_ Họ và Tên]
Văn phòng làm việc: 130 Trung Phụng, Đống Đa, Hà Nội
Liên hệ Zalo nếu cần hỗ trợ: [protected info] (Ms. Hoà)
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 23/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW