[HCM] Công Ty DHL Express Việt Nam Tuyển Dụng: Retail Assistant Intern, Sales Training Intern, Marketing Communications Assistant, Service Quality Analyst Fulltime 2025

COMPANY INTRODUCTION
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info]
Marketing Communications Assistant -HCM
Mức lương: Thỏa thuận - Chuyên môn: Marketing, Truyền Thông, PR - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Website: Không có - Fanpage: Không có
JOB DESCRIPTION
1. Lead Generation:
Support digital campaigns across platforms (Google Ads, LinkedIn, etc.).
Track and report analytics and data performance from digital activities.
Conduct research to identify and qualify potential leads.
Collaborate with the sales team to align lead generation efforts with business objectives.
2. Communications:
Translate/Develop compelling content for various channels, including social media, internal communications, and customer EDMs.
Assist in writing and editing press releases, articles, and newsletters to promote company events and initiatives.
Ensure that all communications align with brand guidelines and company values.
Support internal communications to enhance employee engagement and awareness.
3. Social Media Management and Digital Clean-Up:
Create, schedule, and manage engaging posts across social media platforms.
Monitor and respond to inquiries, comments, and interactions in a timely and professional manner.
Track, analyze, and report on social media metrics to measure performance and identify areas for improvement.
Manage Google Maps ratings, ensuring accurate location information and raising alerts on duplicate or fake DHL listings.
4. Branding:
Ensure brand consistency across all marketing materials and communications.
Review and approve departmental materials to ensure adherence to branding guidelines.
Support efforts to combat counterfeit or unauthorized use of the DHL brand.
Conduct regular audits of branding and SVPs materials to maintain quality standards.
5. Marketing Collateral/Gift Management:
Develop, manage, and distribute marketing collateral such as brochures, flyers, and promotional items.
Coordinate the creation and inventory of branded gifts and merchandise for internal and external stakeholders.
Ensure timely delivery and quality control of all marketing materials.
6. Events & Sponsorships:
Assist in planning and organizing corporate events, sponsorship activities, and CSR initiatives.
Manage logistics, vendor coordination, and on-site support to ensure smooth execution of events.
Support post-event analysis and reporting to assess effectiveness and ROI.
7. Collaboration:
Work cross-functionally with teams such as Operations, HR, Sales, and Customer Service to support marketing objectives.
Coordinate with external vendors, agencies, and partners for marketing and communication needs.
Foster strong internal and external relationships to facilitate effective collaboration and project execution.
8. Admin Control:
Manage administrative tasks related to PR, PO, BWF, and contract processing.
Ensure accurate documentation, tracking, and approval processes for all administrative activities.
Maintain organized records and provide updates on the status of ongoing administrative requests
REQUIREMENTS
Bachelor's degree in Marketing, Communications, Business, or a related field.
1-2 years of experience in Marketing Communications or Digital Marketing.
Strong writing, editing, and content creation skills in both Vietnamese and English.
Familiarity with social media platforms, online advertising tools, and basic analytics
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Group Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL Group values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 26/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
69 applicants
Service Quality Analyst (Field Support) - HCM
Mức lương: Thỏa thuận - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Business/ Data Analyst, Business Intelligence(Phân Tích Kinh Doanh) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Website: Không có - Fanpage: Không có
JOB DESCRIPTION
Interpret and
analyze the measurement, monitoring and action of performance and productivity
measures to ensure network operations KPI's are met
Keep track of
actions that are taken to address and identify problem areas and monitor
performance for improvement
Contribute and
participate in field review projects/ programs as requested or required
Create user
documentation for performance reporting and communication to the user community
Conduct user
acceptance testing and implementation support of changes to the reporting
systems to ensure the quality of the measurement and reporting is maintained
Investigate into
accuracy of performance measurement or reporting, keeping stakeholders
appraised of status and raising notifications where necessary
Use existing
tools and methodology to conduct in-depth analysis to identify issues, problems
and opportunities
Prepare regular
performance reporting (specific or regular) in line with the
daily/weekly/monthly reporting schedule
Provide onsite
Service Quality support to the Service Centers
Provide onsite
support to the GSOP Manager during audits
Conduct and
facilitate onsite performance reviews
Provide the
Engineering and Infrastructure Team support to roll out projects
REQUIREMENTS
Bachelor
degree
3 years of
distribution/transportation experience preferably in an Operations domain
Fluent in English
(written and spoken)
Commitment to
Excel, SQL
BENEFITS
Strong career support & lots of
opportunities in an international environment.
Training: both online and offline with
Global DHL Group Standards.
Coaching & Feedback culture allows
you to advance further in short-term and long-term development goals.
Working together based on DHL Group
values of "Respect and Results"
Multifarious engagement activities under
"Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 26/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant
CUSTOMER SERVICE ADVISOR
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành; Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Website: Không có - Fanpage: Không có
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer's varying needs and demands.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL's procedures, technology, and service to enhance customers' experience with DHL.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers' needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Bachelor of Degree in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 26/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
10 applicants