[HCM] Công Ty DHL Express Việt Nam Tuyển Dụng Sales Training Intern Full-time 2024CÔNG TY CỔ PHẦN DHL ECOMMERCE SOLUTIONS (VIỆT NAM)

COMPANY INTRODUCTION
DHL - The Logistics company for the world DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit [protected info]
CUSTOMER SERVICE ADVISOR
Mức lương: Thỏa thuận - Chuyên môn: Xuất nhập khẩu, Logistics - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Accept and register bookings for DHL services.
Offer alternatives to customers and seize upselling and
cross-selling opportunities of value-added services (e.g., Sales Leads,
shipment insurance) during interaction with the customer.
Respond to customers consistently and confidently by
providing accurate information in all areas, such as customs requirements,
transit time, and prices.
Enhance service experience in DHL by exercising
professionalism and empathy when dealing with each customer's varying needs and
demands.
Liaise with Operations and other departments to quickly and
efficiently resolve customer issues and queries.
Highlight areas for improvement with suggested solutions to
improve DHL's procedures, technology, and service to enhance customers'
experience with DHL.
Adhere to global CS procedures while maintaining discretion
to exercise flexibility to customers' needs within reasonable limits in
consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out
relevant CS orientation/training programs for new or existing CS staff.
REQUIREMENTS
2 years of experience in a Customer Contact Centre or
Telesales environment in a service industry (preferable)
Diploma in Business (preferable) or equivalent
Fluent in English
BENEFITS
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DPDHL values of "Respect and Results"
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program.
Sports/Hobby Clubs.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 20/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
4 applicants
Sales Training Intern Full-time
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Thỏa thuận - Địa điểm: Hồ Chí Minh - Chuyên môn: Bán hàng (Sales) - Tính chất công việc: Thực tập; Toàn thời gian
JOB DESCRIPTION
Assist in set-up, logistics, and maintenance of classes offered by the Sales Training team.
Monitor attendance and onboarding process of Commercial members
Support "New Sales Academy" & "Discovery Event" rollout: Training material preparation, training admin.
Support shooting & making videos for "Practice Sell Like Never Before", Commercial events.
REQUIREMENTS
Currently pursuing a Bachelor's in Business Administration, International Business, or a related field.
Available to work at least 3 days/week
Good English in both writing & speaking
Other Tool skills: Excel, PowerPoints, Canvas, Video shooting & designing
Can-do attitude & commitment to excel
Team Player
BENEFITS
Strong career support & lots of opportunities in an international environment.
Professional coaching & feedback culture
Respect and Results Culture
Multifarious engagement activities under "Best Day Everyday" - our Health & Well-being program
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 20/9/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
63 applicants