[HCM] Công Ty Dịch Vụ Grab Việt Nam Tuyển Dụng Chuyên Viên Chăm Sóc Khách Hàng Full-time 2022

COMPANY INTRODUCTION
Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use
data and technology to improve everything from transportation to payments and financial services across a
region of more than 620 million people. We work with governments, drivers, consumers, merchants, and
the community, to solve critical problems in Southeast Asia.
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can
achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles
guide and help us make decisions as we work to create economic empowerment for the people of
Southeast Asia.
Chuyên Viên Chăm Sóc Khách Hàng
Kinh nghiệm: Yêu cầu ứng viên phải có kinh nghiệm; Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng - Địa điểm: Hồ Chí Minh - Chuyên môn: Bán hàng (Sales); Khác - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
Provide quality support (24/7) through
voice/chat/email support and guided
troubleshooting and self-help options when
necessary.
Identify and resolve consumer and partner
complaints.
Perform ad-hoc tasks as required by the team
to improve overall business such as market
research, service quality audit, etc... Meet and exceed operations metrics, quality
goals, compliance regulations and productivity
targets.
REQUIREMENTS
Min 1-year experience in relevant positions
Can work in shifts (7:00 - 16:00 & 8:00 - 17:00 & 13:00 - 22:00 & 17:00 - [protected info] - 7:00) and
handle night shifts (17:00 - [protected info] - 7:00) at home
Perform well under pressure and constant changes
Well-behaved & open to constructive feedback
Experienced in industries with Customer Service and/or is accustomed to systems such as
Zendesk, xCally... is a plus
Good command of English, preferably in speaking and writing is a plus
BENEFITS
Attractive Salary: 9.000.000 - 10.000.000 VND
Probation with full salary
Grab Voucher every occasion.
Annual health check-up.
Year-end party and company trip.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 15/9/2022
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW