[HCM] Customer Service & Satisfaction ExecutiveCÔNG TY TNHH AEON VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 01/11/2024
Hạn nộp: 05/12/2024
Mô tả công việc
Primary Objective:
- Customer Service Executive ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service, pro-active and give initiative effectively for customer and operations as well.
- Completed signed- jobs by CS Manager.
Key Activities:
1. Report
2. Data Analysis
3. Customer Satisfaction
4. Marketing Research (Service)
5. Ad-hoc Jobs/ Project
Roles and responsibilities:
1. Report (10%)
- Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
- Consolidate reports : CS, Delivery, and make the preparation of reporting
2. Data Analysis (20%)
- Basing on Customer Voice/complaint to check the situation and advice to improve
- Basing on Reports , put in Master file to analyse and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping
3. Customer Satisfaction (30%)
- Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
- Follow up CV Master file and give proposal effectively
- Feedback all queries are sent from Stores site and support [protected info] to chaise with related department
- Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
- Assign CS Officer to support , follow up tasks relating to CS accordingly
4. Marketing Research (Service) (10%)
- Plan Store Tour
- Survey Competitors
5. Ad-hoc Jobs/ Project (30%)
- Join, follow up projects that CS HQ Manager assigned
- Follow up and work with relevant departments to complete action plans
- Support CS HQ Manager to join the meetings, training Stores if needed
- Support and do tasks are delegated by CS HQ Manager
- Customer Service Executive ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service, pro-active and give initiative effectively for customer and operations as well.
- Completed signed- jobs by CS Manager.
Key Activities:
1. Report
2. Data Analysis
3. Customer Satisfaction
4. Marketing Research (Service)
5. Ad-hoc Jobs/ Project
Roles and responsibilities:
1. Report (10%)
- Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
- Consolidate reports : CS, Delivery, and make the preparation of reporting
2. Data Analysis (20%)
- Basing on Customer Voice/complaint to check the situation and advice to improve
- Basing on Reports , put in Master file to analyse and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping
3. Customer Satisfaction (30%)
- Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
- Follow up CV Master file and give proposal effectively
- Feedback all queries are sent from Stores site and support [protected info] to chaise with related department
- Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
- Assign CS Officer to support , follow up tasks relating to CS accordingly
4. Marketing Research (Service) (10%)
- Plan Store Tour
- Survey Competitors
5. Ad-hoc Jobs/ Project (30%)
- Join, follow up projects that CS HQ Manager assigned
- Follow up and work with relevant departments to complete action plans
- Support CS HQ Manager to join the meetings, training Stores if needed
- Support and do tasks are delegated by CS HQ Manager
Yêu cầu
Qualification and Job Requirements:
1. University bachelor degree in Social Science, Business Administration, or Marketing
2. Proven track record in Customer Service /other customer facing role with experience in servicing key customers
3. Deep process know-how
4. Fluent in English communication (verbal/written)
5. Have a polite, tactful and friendly attitude
6. Have good understanding of the needs of customers
7. Excellent problem analysis and problem resolution skills
Preferred skills
1. Knowledge in Microsoft Word, Excel and Power Point with high level
2. Japanese language
3. Excellent communication and presentation.
4. Proven leadership, motivation and people.
5. Analytical and organizational leadership
6. Strategic thinking and project management skills
7. Self-directed, high energy and proactive working style
1. University bachelor degree in Social Science, Business Administration, or Marketing
2. Proven track record in Customer Service /other customer facing role with experience in servicing key customers
3. Deep process know-how
4. Fluent in English communication (verbal/written)
5. Have a polite, tactful and friendly attitude
6. Have good understanding of the needs of customers
7. Excellent problem analysis and problem resolution skills
Preferred skills
1. Knowledge in Microsoft Word, Excel and Power Point with high level
2. Japanese language
3. Excellent communication and presentation.
4. Proven leadership, motivation and people.
5. Analytical and organizational leadership
6. Strategic thinking and project management skills
7. Self-directed, high energy and proactive working style
Quyền lợi
Benefits:
- 13 month salary
- Performance bonus
- Transportation allowance
- Meal at canteen
- Premium healthcare
- Full salary social insurance
- 1-day work from home per week (as approved by HOD)
- 12 days annual leaves
- Many opportunities of development (transfer, promote)
- Training and learning development;
Địa điểm làm việc
Lầu 3, Số 30 Bờ lầu 3, AEON Vietnam, số 30 Bờ Bao Tân Thắng, Phường Sơn Kỳ, Quận Tân Phú, TP. Hồ Chí Minh
- 13 month salary
- Performance bonus
- Transportation allowance
- Meal at canteen
- Premium healthcare
- Full salary social insurance
- 1-day work from home per week (as approved by HOD)
- 12 days annual leaves
- Many opportunities of development (transfer, promote)
- Training and learning development;
Địa điểm làm việc
Lầu 3, Số 30 Bờ lầu 3, AEON Vietnam, số 30 Bờ Bao Tân Thắng, Phường Sơn Kỳ, Quận Tân Phú, TP. Hồ Chí Minh
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
- Hồ Chí Minh
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
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Vị trí [HCM] Customer Service & Satisfaction Executive do công ty CÔNG TY TNHH AEON VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về [HCM] Customer Service & Satisfaction Executive hoặc công ty CÔNG TY TNHH AEON VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH AEON VIỆT NAM việc làm
Số 30 Đường Tân Thắng, Phường Sơn Kỳ, Quận Tân Phú, Tp.Hồ Chí Minh
Quy mô: Từ 101 - 500 nhân viên