[HCM] Đơn Vị Vận Chuyển Hàng Điện Tử Shopee XPress Tuyển Dụng Nhân Viên Customer Service Full-time 2023

Job Description
Professionally handle dispute cases related to the compensation process
Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
Get new initiatives to improve processes, daily task
Take high responsibility in serving customers by Customer Service
Maintain a balance between company policy and customer benefit in decision making
Available to work on weekends
Requirements
Handle situations promptly and effectively according to processes, instruction from Line managers and the company.
Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
Communicate effectively with team members and customers
Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager
Able to work individually and as a team
Good logical mind-set, task oriented
Analytical with effective negotiation and problem-solving skills
Good English skills can help when coordinating with internal stakeholders from across the region
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