HCM - Key Account Executive (Tiktok & Lazada)

About The Company
Lixibox is a full-stack omni-channel solution for affordable luxury brands to reach GenZ consumers in Vietnam. We optimize operations by leveraging an in-house agency and proprietary technology solutions to deliver effective brand launches that benefit end consumers.
What you'll do:
Shop Operation:
Create and optimize product listings, and set up prices and promotions (flash sales, vouchers, bundles).
Register the shop and products for TikTok Shop campaigns and follow campaign requirements.
Monitor shop health metrics, handle policy violations and appeals, and coordinate with Customer Service and the warehouse on order issues and returns.
Livestream & Content:
Prepare and run livestream sessions: scripts, product line-up, mechanics, host and set coordination, and backend operation (pinning products, releasing vouchers).
Prepare post-livestream reports with key metrics and learnings.
Coordinate short video production with the Creative team, manage the posting schedule on the brand account and follow trends.
Reporting & Support:
Prepare daily and weekly channel reports and monitor competitors.
Provide channel input to the Ads and Affiliate teams, and support the TikTok Lead on ad-hoc tasks.
What You'll Need
2-4 years of experience in e-commerce operations.
At least 3 - 4 year of hands-on experience operating a TikTok Shop, Lazada and including livestream operations.
Bachelor's degree in Marketing, Business or a related field.
Strong working knowledge of TikTok Shop Seller Center and LIVE Center.
Good Excel/Google Sheets skills.
Trend-aware, with a good sense of what content performs on TikTok.
Fast, detail-oriented and able to work flexible hours during livestreams and campaigns.
Ability to host livestreams is a plus.
Fluent Vietnamese; basic to intermediate English.
Compensation & Benefits
Competitive Package: Base salary & Performance bonus calculated based on company profitability
Healthcare Package: 100% Gross slr for Social Insurance & Premium Healthcare with PVI, annual health check-up and others health packaging
Office perks: Laptop, Home-cooked lunch, coffee, and tea break provided at the office
Employee discounts: Exclusive employee discount codes ranging from 20% to 50%.
Community: Wellness & Sport Club and company internal social activities.
Location & Working Hour:
Location: 73 Street 10, Sala Urban, HCM City
Working Hour: Monday - Friday, 9am - 6pm