[HCM] Nền Tảng Viễn Thông Phi Tập Trung QUICKOM Tuyển Dụng Thực Tập Sinh, Nhân Viên Chăm Sóc Khách Hàng Full-time 2025

COMPANY INTRODUCTION
QUICKOM là Nền tảng Viễn thông Phi tập trung dành cho Hội nghị lớn, Lớp học và Nhà hát trực tuyến lên tới 10,000 người tham gia đã được cấp bằng sáng chế bởi Chính phủ Hoa Kỳ.
QUICKOM cung cấp nền tảng toàn diện và hiệu quả cho các nhu cầu viễn thông của doanh nghiệp và người dùng, đặc biệt được thiết kế riêng cho các hoạt động kết nối trực tuyến với quy mô lớn, bao gồm hội nghị, hội thảo,... Với công nghệ độc quyền tối ưu hoá băng thông mạng, tất cả cuộc gọi và video luôn được đảm bảo chất lượng và độ nét cao trên mọi loại thiết bị.
Customer Service Intern
Tính chất công việc: Thực tập; Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Địa điểm: Hồ Chí Minh - Mức lương: Thỏa thuận - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Website: Không có - Fanpage: Không có
JOB DESCRIPTION
Customer Support:
Provide responsive support to users across multiple channels (email, chat, phone) with professionalism and empathy.
Address user inquiries, troubleshoot basic technical issues, and guide customers through platform features.
Support the team in ensuring customer issues are resolved promptly and effectively.
Product Knowledge:
Develop an understanding of the platform's features and updates to confidently assist customers.
Stay informed on best practices in the virtual and hybrid event space.
Onboarding Assistance:
Assist in onboarding new users by helping them understand platform setup and configuration.
Support the preparation of training materials and resources for customer onboarding.
Issue Resolution Support:
Collaborate with the Customer Service team to log and escalate more complex issues to the technical support team.
Document common questions and feedback to improve the customer experience.
REQUIREMENTS
Currently pursuing or recently completed a degree in Marketing, Business, Communications, or a related eld.
Strong interest in customer service and the technology/events industry.
Basic understanding of online platforms or experience with technology/software is a plus.
Strong communication skills, with a customer-oriented approach.
Creative problem-solving skills and a proactive attitude in supporting team efforts.
BENEFITS
Hands-on experience in a dynamic tech-based customer service environment.
Mentorship and guidance from experienced customer service professionals.
Internship allowance and potential for a full-time position based on performance.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Customer Services Full-time
Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Địa điểm: Hồ Chí Minh - Mức lương: Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Website: Không có - Fanpage: Không có
JOB DESCRIPTION
Customer Support:
o Provide exceptional customer service to users of the online event platform via various channels such as email, chat, and phone.
o Address inquiries, troubleshoot technical issues, and guide customers through the platform features.
o Ensure timely and accurate resolution of customer concerns, maintaining a high level of customer satisfaction.
Product Knowledge:
o Develop and maintain a deep understanding of the online event platform's features, functionalities, and updates.
o Stay informed about industry trends and best practices related to virtual and hybrid events.
Training and Onboarding:
o Assist customers with onboarding onto the platform, providing guidance on setup and configuration.
o Conduct training sessions for clients to ensure they maximize the use of the platform's capabilities.
Issue Resolution:
o Collaborate with internal teams, including technical support and development, to address and resolve customer issues effectively.
o Document and escalate complex issues to the appropriate teams for further investigation.
REQUIREMENTS
Currently enrolled/ or recently graduated in a bachelor's program with a focus on Marketing, Business, Communications, or related field.
Good written and verbal communication skills (English and Vietnamese)
Experience in customer care (Experience in an international business environment is a plus).
Understanding the role of media development and the online event field.
Knowledge of organizing workshops, academic events, webinars.
Creative thinking and a proactive approach to problem-solving.
BENEFITS
Competitive salary based on experience and qualifications.
Performance-based bonuses and incentives.
Opportunity to work in a dynamic, creative, and professional environment.
Comprehensive training and professional development programs.
Career growth and advancement opportunities.
Full benefits package, including social insurance, health insurance, and unemployment insurance, as per labor regulations.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW