HCM Phyto Shop Supervisor

MÔ TẢ CÔNG VIỆC
1. Oversee and manage all RDC/ Shop operation (with a group above 20 people) in compliance with approved policies and procedures
• Execute yearly business operation objectives in line with functional objectives.
• Ensure cash & stock security & accuracy management meeting KPIs set & expense control within budget.
• Manage to ensure high visual of products display in line with set standards.
• Handle the customer complaints and emergency issues related to RDC/shop operation as well as shop/RDC security & safe.
• Control and maintain the facilities in good working condition to support the RDC/Shop operations.
• Manage vendors' performance relating to security, cleaning & other services to maximize their professional performance & excellent services provided.
• Prepare required daily & monthly reports in due time.
2. Ensure high level of customer service performance according to corporate requirements
• Communicate & train customer service performance KPIs & technical CS skills to all staff.
• Lead & provide coaching & feedback, monitoring as well as improving staff's CS performance continuously.
• Leverage relationship & business interaction with Distributors frequently for getting their feedback for continuous customer service improvement.
• Involve in customer surveys to measure Distributors satisfaction and propose improvement action plan for implementation.
3. Manage the Customer Service Development program with sales-oriented mindset in order to contribute to the sales increasing:
• Look for opportunities to gain ABOs' insight and propose initiatives to build up CS Development program.
• Lead & guide team to use Amway available services to provide appropriate consultation to ABOs and address their needs.
• Monitor and continuously improve the mindset and performance of team members in alignment with the company objective for development program.
4. Monitor & control RDC/Shop Fix Assets in line with Fixed Assets policies
• Ensure all RDC/ Shop fix assets labelled.
• Monitor, control & record fix assets effectively.
• Propose fix asset disposal timely.
5. Manage RDC/Shop workforce to meet business requirements and growth
• Involve in staff recruitment & selection.
• Train & develop qualified workforce.
• Manage team performance effectively & support to handle job obstacles on daily work.
• Build a strong team & leverage good working environment.
• Motivate team spirit within team.
• Handle team member conflicts in due time.
6. Liaise with respective departments to handle internal & external audits
• Provide in time external audits information to respective functions & coordinate for handling external audit events required.
• Build a good relationship with local government due to minimize obstacles and maximize the supports from them.