HCM - Retail Operation Specialist (Brand Flying Tiger)

Mô tả Công việc
JOB BRIEF:
The Retail Operation Specialist will be responsible for overall daily operation of all assigned stores, ensuring excellent customer services are provided and the sales target are met. This position will also be responsible to train, coach, and motivate staff to perform their duties at their best.
DETAILED JOB DESCRIPTION:
- Optimize cost spend and maximize revenue.
- Implement the Global Brand store concept through the Store Operations Manual and ensure implementation in all stores. Reporting on implementation to be closely followed through applicable platforms (Instore Excellence ap - if any)
- Organize sales competitions and drive retail excellence in market.
- Responsibility for the working environment, complying with local labor rules and guidelines. Regularly mentor, coach, and support Store Managers towards maximum performance
- Support complaint resolution and customer service when products issues are identified, escalating line manager as required.
- Actively participating in all store operation meetings to take part of the decision.
- Check invoices and approve their final payment in store (if any).
- Responsible for comment business report in stores by weekly, monthly, quarterly and yearly.
- Leads from the field where 50-70% of their time is spent.