COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh; E-commerce, Thương Mại Điện Tử, Bán Hàng Online - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: Không có - Fanpage: Không có
DSV - Global Transport and Logistcis
We provide and manage supply chain solutions for thousands of companies every day - from the small family run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services.
In Vietnam, DSV has 2 offices which located in Hanoi & HCM city.
We are always interested in hearing from people who want to join our team.
Customer Service Specialist
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
General Description:
The Customer Service Specialist acts as the key coordination point between customers and warehouse operations, ensuring accurate, timely, and efficient service delivery in accordance with agreed service levels, company procedures, and operational requirements. The role ensures smooth day-to-day execution of warehouse services while maintaining high service quality, operational accuracy, and compliance standards.
Responsibilities:
Customer Coordination & Service Management:
- Act as the primary contact point for customers regarding warehouse operational matters.
- Handle customer inquiries, emails, and escalations in a timely and professional manner.
- Ensure proactive and clear communication between customers and internal warehouse teams to ensure service alignment.
Operational Coordination & Inventory Management:
- Coordinate daily inbound, outbound, and inventory activities in accordance with SOPs and operational instructions.
- Ensure inventory accuracy and support investigation, root cause analysis, and resolution of discrepancies.
- Support warehouse execution activities including receiving, dispatching, and stock movement processes.
Reporting & Data Management:
- Prepare and deliver daily, weekly, and monthly operational reports accurately and on time.
- Maintain accurate operational records and ensure data integrity within warehouse systems (e.g., WMS).
- Support operational data tracking and analysis to ensure visibility and decision-making support.
Compliance & Operational Support:
- Ensure compliance with SOPs, safety, security, and 5S standards at all times.
- Support warehouse operational initiatives and improvement activities as assigned.
- Identify operational issues proactively and escalate to line manager when required.
Continuous Improvement & Collaboration:
- Actively participate in continuous improvement initiatives and contribute ideas to enhance process efficiency, service quality, and operational performance.
- Collaborate effectively with internal departments and external stakeholders to ensure smooth end-to-end service delivery.
Additional Responsibilities:
- Perform other duties assigned by the line manager.
REQUIREMENTS
Skills & Competencies:
-
Strong
customer service mindset with a proactive "can-do" attitude.
-
Good
communication and interpersonal skills.
-
Good
command of English (written and spoken), able to communicate with internal and
external stakeholders.
-
Basic
computer skills (Microsoft Office, especially Excel).
-
Strong
attention to detail and high level of accuracy.
-
Strong
problem-solving and coordination skills.
-
Ability
to work under pressure and manage multiple priorities.
-
Proactive,
responsible, and team-oriented mindset.
- Strong potential and willingness to develop
toward supervisory or team lead responsibilities within Customer Service or
Warehouse Operations.
Qualifications & Experience:
-
Diploma
or Bachelor's degree in Logistics, Supply Chain Management, Business
Administration, or related fields.
-
1-2
years of relevant experience in warehouse operations, logistics, or customer
service within a supply chain environment is preferred.
-
Experience
in warehouse processes such as inbound, outbound, inventory control, and order
processing is an advantage.
- Familiarity with WMS/SAP or similar warehouse
systems is an advantage.
Work Location: Lot J2, Street No 8, Song Than 1 Industrial Park, Di An Ward, Ho Chi Minh City, Vietnam
BENEFITS
Competitive salary and benefits package
Full social, health, and 24/24 accident insurance
Annual health check and professional training programs
Work in a global logistics company with international standards
Opportunities for career growth and cross-functional training in logistics and technical areas
Supportive team environment and safe working conditions
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/8/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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