[HCM] Thương Hiệu Chăm Sóc Sắc Đẹp Yves Rocher Tuyển Dụng Nhân Viên Quan Hệ Dịch Vụ Khách Hàng Full-time 2023

COMPANY INTRODUCTION
Yves Rocher has been present in Vietnam for over 10 years. The brand has 45 branches and more than 300 employees across the country (Hanoi, Haiphong, Danang, Ho Chi Minh City, Binh Duong), and is headquartered in Ho Chi Minh City. An initiator of plant-based cosmetics, Yves Rocher wishes to offer his customers accessible products made from natural ingredients.
Unique business model
Over 60 years ago, the Yves Rocher Brand created a cosmetic born from a unique know-how that combines a commitment to nature, respect for communities and a passion for well-being while allowing people to reconnect with their true nature.
Both a botanist, manufacturer and retailer, Yves Rocher is the only global brand of beauty products to choose to control the entire life cycle of its products: from the plant to the skin of its 30 million customers. It is thanks to this specificity that the Brand is a pioneer in the protection of the environment.
Customer Service Relationship
Tính chất công việc: Toàn thời gian - Chuyên môn: Marketing, Truyền Thông, PR - Địa điểm: Hồ Chí Minh - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng; Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên phải có kinh nghiệm
JOB DESCRIPTION
Understand, execute and analyze digital marketing KPIs, using a multi-channel strategy of Content Management, campaign planning, social media, CRM and Digital Media Buying
Use social media to engage consumers, respond to questions, and promote company initiatives.
Derive customer insights from data and provide intelligence to support CRM initiatives.
Ensure CRM communications and database segmentation are effective for targeted marketing.
Monitor customer data capturing, quality, sales activities, and sales performance.
Enhance CRM program, in link with e-CRM and other digital aspects.
Ensure integration of interactive and CRM strategies with other departments
Handle effectively the distribution of DM, eDM, SMS, Zalo...
Keep tracking CRM performance and proactively propose for further improvement.
REQUIREMENTS
2 years of experience in retail industries
Excellent analytical, and problem-solving skills and numerical sense
Strong communication skills
Fluent in English and Vietnamese
BENEFITS
13th month salary
Training
Annual Leaves
Gift
Team building
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/10/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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