[HCMC] Intern, Tenant Experience (Commercial)

1. Customer Service (60%):
• Address tenants' inquiries and requests within the timeframe of local regulations and organizational policies and service standards.
• Refer tenants to other partners and services as required.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Work at the Reception Counter according to the schedule assigned by the Team Leader.
• Welcome, check-in, provide information, and direct visitors to work and visit the building.
• Answer, receive, and process calls, and emails from tenants and visitors.
2. Administration (40%):
• Supporting all Tenant Experience activities in setting up and executing logistics for monthly events.
• Monitor and update operational inventories of facility floors.