Head of Back Office

SUMMARY
Golden Owl is looking for an Head of Back Office who can support the CEO/Management Team in translating business direction into structured execution, cross-functional coordination, and operational follow-up.
In this role, you will work closely with management and multiple departments to monitor business priorities, drive operational alignment, consolidate performance updates, support budget/compliance tracking, and ensure company-wide initiatives are executed with clarity and accountability.
Your Responsibilities
Track KPIs, business plans, and key targets; follow up on execution to ensure assigned tasks and objectives are completed on time.
Oversee day-to-day company operations, particularly Back Office functions; coordinate cross-functional activities, follow up on Management directives, and handle operational issues to ensure smooth, effective, and timely execution.
Support organizational planning, workforce allocation, departmental functions and responsibilities, and people management; monitor employee productivity and ensure resources are aligned with business priorities.
Establish, implement, and continuously improve internal processes and operating mechanisms to enhance efficiency, productivity, service quality, and effective utilization of company resources and assets.
Monitor budgets, financial planning, operating costs, and relevant reports; work closely with Accounting and Legal to ensure accuracy, transparency, compliance with internal policies and applicable regulations, and timely corrective actions.
Monitor operational performance and key targets, identify gaps and risks, drive follow-up actions, and prepare regular/ad-hoc reports and insights to support Management in decision-making, forecasting, and continuous improvement.
Perform other duties and responsibilities as assigned by the CEO.
Requirements
Education & Experience:
Bachelor's degree in Business Administration, Economics, Finance, or related fields; 5+ years of relevant experience in Operations, Business Administration, Project Management, or similar roles. IT/Technology experience is preferred.
Business & Management:
Strong business mindset, strategic thinking, and ability to turn objectives into actionable plans.
Coordination & Problem-Solving:
Strong cross-functional coordination, problem-solving, and follow-up skills; proactive and accountable.
Data & Reporting:
Ability to analyze data, monitor KPIs, and prepare management reports, including process maps, dashboards, and flowcharts.
Communication & English:
Strong communication and presentation skills; good English communication skills and ability to work with management and cross-functional teams.
WHAT WE OFFER
🌟 ATTRACTIVE BENEFITS AT GOLDEN OWL SOLUTIONS
💰 Competitive Compensation & Career Growth:
● 13th-month salary to recognize your contribution.
● Salary review twice a year based on performance and growth.
● Practical allowances, including monthly lunch and parking support.
🏥 Health Care & Well-being:
● Annual health check-up program for employees.
● Insurance and paid leave in accordance with regulations and internal company welfare policies.
🎉 Engagement Culture & Employee Activities:
● Annual company trip, monthly team-building activities, and various internal events.
● Gifts for special occasions such as birthdays, Mid-Autumn Festival, Lunar New Year, and more.
🚀 Continuous Learning & Development:
● English training to strengthen your ability to work in an international environment.
● Regular internal training programs, seminars/workshops, and practical skill development sessions.
ABOUT US
Founded in 2015, Golden Owl is an IT & Digital Marketing company based in Ho Chi Minh City, providing solutions for international markets such as Singapore, Australia, and Europe. We build a youthful, flexible, and professional working environment where every member grows together through our core values:
● Work-life Balance:
Work with planning, prioritize effectively, communicate early when overloaded, and maintain sustainable performance.
● Human Growth:
Keep learning, receive feedback, share knowledge, and support teammates' development.
● Transparency:
Communicate clearly, update information in a timely manner, and proactively raise risks early.
● Integrity & Ownership:
Act with honesty, keep commitments, take responsibility for outcomes, and proactively solve problems.
● Civilization & Kindness:
Behave with respect and kindness, and give constructive feedback.
At Golden Owl, you will work in an English-speaking environment, access modern tools, and participate in development activities such as on-the-job training, mentorship, workshops/seminars, and internal learning programs.