Head of IT Infrastructure and Operations

Job purpose:
• The Head of IT Infrastructure and Operation is responsible for the delivery, maintenance, operations of all technology infrastructure and operations of all applications deployed within Sun Life Vietnam, including data centers, AWS Cloud Hub, network services, telephony, service monitoring, user support/help desk, end-user computing, servers, storage and related software and applications. This position is operationally responsible for ensuring the availability and integrity of all IT systems, IT Applications, Infrastructure and Cloud services. This leadership level position will be required to make technical decisions and work closely with cross-functional business areas and all other IT teams including Regional Office and Corporate teams. Additionally, he/she will assume a leadership role in selecting, testing and rolling out new technologies that provide improvements and keeps pace with current trends of the industry.
• This role will be also responsible for consolidating, running, and driving the continuous evolution and improvement of Sun Life's digital transformation, and accountable for the continuous optimization of the Infrastructure budget. This role will drive the transformation to the next generation digital infrastructure with close alignment with the architecture, application, and security teams to drive adoption and improve Cybersecurity protection. The role will need to work closely with Regional Office and Corporate to manage the relationships and operational integration of third-party/external vendors, Software-as-a-Service (SaaS) providers, and other cloud vendors.
• Besides, this role also supports the CIO in providing the vision and roadmap for the next generation digital enterprise strategy and provide transformation strategy to the IT infrastructure and operations, aligning the technological changes with the IT and business strategy. This role will work with senior leadership to set the technology direction, help to define the target state and the corresponding roadmap to achieve that from the current state.
Major accountabilities:
Leadership
• Provide technical leadership of the department
• Set strategic direction, vision, and roadmap for the IT infrastructure transformation
• Up to date on market trends to explore how emerging technologies can benefit the company, and decide the most suitable migration plan from existing technologies
Resourcefulness
• Strong stakeholder management and change management to ensure new technologies introduced are adopted seamlessly with expected return on investment
• Handle multiple tasks and priorities effectively to ensure changing business needs and regulations/guidelines are fulfilled according to required timeline
• Ability to work in a fast-paced environment and able to manage multiple data centers and Cloud services with alignment to regional infrastructure and Corporate governance
Build a High-Performing Team:
• Creates clear vision and direction with challenging objectives for the team
• Establishes, manages and coaches team to achieve challenging objectives and performance expectations
• Attracts, motivates, develops and retains high potential talents
• Establish clear, measurable KPIs to monitor and improve team efficiency and effectiveness
• Leads and promote out of the box thinking in the team
• Creates an environment that values cooperation, open communication, and teamwork with agile and fail fast culture
• Serves as a role model by demonstrating a commitment to company values, high performance standards, workplace diversity, and driving results
Innovation :
• Think "out of the box" and develops creative solutions to complex technical and process problems
• Review existing work processes and identify new ways of working and/or improvements to have continuous efficiency improvements
• Analysis the details of problems and identify hidden issues which cause productivity loss. Derive smart actions to expose these hidden issues and identify corresponding solutions to resolve them
• Continuously evaluate and identify the most suitable model to run Infrastructure IT Services, with reference to the market trend and competitors in insurance industry
Delivery and operational support:
• Ensure all Infrastructure IT Services SLAs are achievable. Discuss and align with business to reallocate investments, if needed, in order to achieve the desired SLAs.
• Ensure all Infrastructure IT Services met Corporate, RO, and local guideline and no critical audit or vulnerability breach
• Deliver continuous improvement on Infrastructure IT Services, either as cost savings per annum or improve in service level or service scope with the same cost
• Perform annual budget and resource planning for all Infrastructure IT Services with the other IT team leads and CIO