Head Of Product Delivery And Operations

YOUR SKILLS & EXPERIENCE
• 8+ years in financial services, transformation, technology operations, or risk management roles
• Demonstrated experience managing data quality, data governance, or data controls functions
• Proven track record leading cross-functional teams in delivery or operational environments
• Experience with product management, business analysis, or change delivery in regulated industries
• Strong understanding of financial crime domains (AML/CTF, Sanctions) preferred
• Familiarity with AI/ML model monitoring or analytics functions advantageous
• Offshore leadership or global/distributed delivery experience preferred
• Tertiary qualification in Business, Technology, or related discipline
ESSENTIAL CAPABILITIES
• Leadership - Proven ability to build, develop, and retain high-performing teams across geographically dispersed, multi-functional teams and maintains high-quality service delivery across complex operational environments.
• Data Governance & Incident Management - Deep understanding of data controls, data quality frameworks, data lineage, and end-to-end incident triage, impact assessment, and resolution.
• Product & Compliance Mindset - Ensures Financial Crime product operations align with regulatory obligations and product design intent; proactive in identifying and escalating compliance risks.
• Stakeholder Engagement - Effective communicator able to engage Australian-based product owners, risk partners, and senior leadership with clarity and credibility.
• Commercial Awareness - Understands program finances, resource management, and value-for-money principles across a multi-chapter operating model.
THE BENEFITS AND PERKS
1. Attractive compensation and benefit package
2. Exciting career and development opportunities
3. Professional and engaging working environment
• Hybrid working model and excellent work-life balance
• Well-equipped & modern Agile office
• Special programs to improve your physical and mental health
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
If this excites you, let's have a chat over a cup of coffee!
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
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Requirements added by the job poster
• 10+ years of work experience with Analytic Reporting
• 10+ years of work experience with Multinational Team Management