Head Of Quality/ Quality Director

Position Summary:
We are seeking a visionary and hands-on Head of Quality to champion a culture of excellence and drive our product quality to world-class standards. In this pivotal leadership role, you will be the key architect of our Quality Management System, directly influencing customer satisfaction and our global market reputation. This position reports directly to the President and collaborates closely with the Plant Manager. Proven ability to manage process control across metal casting, grinding, machining, finishing, assembly and packaging processes, as well as to achieve international certifications, will be critical to our continued growth.
Fluency in both Vietnamese and English is essential.
Company Overview:
Our company is a leading company in the industry with headquarters in the US. We specialize in high-quality fittings used in many industries with special focus on HVAC applications. We are dedicated to delivering innovative products and exceptional service to our clients. Our mission is to drive growth and success through integrity, creativity, and collaboration.
Key Responsibilities:
• Define, implement, and continuously improve the company's Quality Management System (QMS) in compliance with ISO 9001 and ISO 14001.
• Lead the Quality team (QA/QC engineers, inspectors, and lab technicians) and foster a culture of quality excellence and accountability.
• Drive root-cause analysis and structured problem-solving using tools such as 8D reports, 5-Why, Fishbone, A3, etc.
• Develop and maintain PFMEA, DFMEA, Control Plans, and Process Flow diagrams for all product lines.
• Manage the full PPAP process for new products and engineering changes with customers.
• Act as the primary quality interface with key international customers (especially in the US and Europe), handling complaints, visits, audits, and continuous improvement programs.
• Lead supplier quality development and perform regular supplier assessments and audits.
• Secure and maintain product certifications required by the water and HVAC industries: UL, FM, NSF/ANSI 61 & 372, WRAS, ACS, DVGW, and other relevant approvals.
• Coordinate third-party audits (ISO, customer, and certification bodies) and ensure 100% compliance.
• Monitor and improve key quality KPIs (scrap rate, customer PPM, first-pass yield, cost of poor quality).
• Collaborate closely with Production, Engineering, Purchasing, and Sales teams to achieve operational excellence.
• Undertake strategic projects and responsibilities as assigned by the Plant Manager or President.