[HN] Công Ty Family Medical Practice Vietnam Tuyển Dụng Nhân Viên Lễ Tân, Chăm Sóc Khách Hàng Full-time 2023

COMPANY INTRODUCTION
We are Family Medical Practice - the largest and oldest foreign, privately-owned, international health care provider in Vietnam. With 6 clinics in major cities within Vietnam, FMP delivers personalized support, customer service, and comprehensive medical care for the best value to our foreign and local populations. Our multinational team of physicians comes from the US, Canada, Israel, France, Belgium, Italy, Switzerland, the UK, Japan, Philippines, Australia, Vietnam and Argentina. We are a growing and thriving company. More clinics and a hospital are being planned and will be operational within the next 6 - 24 month time frame.
Front Desk/Customer Service Supervisor
Tính chất công việc: Toàn thời gian - Chuyên môn: Bán hàng (Sales); Lao động phổ thông - Mức lương: Từ 20 Triệu VNĐ trở lên / Tháng - Địa điểm: Hà Nội - Kinh nghiệm: Yêu cầu ứng viên phải có kinh nghiệm
JOB DESCRIPTION
Responsibilities:
• Greet patients, advice patients of
consultation fees, after hour's charges, Public holiday charges &
specialist services & charges. Obtain insurance information & any other
necessary data, make sure every patient is treated; monitor & ensure an
efficient flow of patient in/out including consultation, nurse triage, imaging,
lab test, pharmacy and cashier.
• Answer multiple-line phones, emails,
Zalo, WhatsApp, use booking online, traditional booking in order to ensure
effective use of doctor and patient time, reschedule, cancel appointments,
response to patients' questions and provide accurate information when
requested. Make sure that patients are provided advance information pertinent
to visit (i.e., co-pays due, bringing insurance cards, arriving early for
registration/check-in, etc.)
• Inform patients' on-time on any changes
of schedule.
• Liaise with doctors, nursing staff,
insurance claims department and coordinate with other facilities.
• Translate/ Interpret for doctors and
patients when needed.
• Process payment and
issue/correct/modify/cancel invoices.
• Explain practice arrangements and
requirements for new and existing patients; give new patients the "new patient
package".
• Manage requests for home / hotel
visits as part of emergency call service, including all relevant information.
Deal efficiently in timely manner with emergency situations.
• Ensure that all patient interactions
are dealt with confidentially and any confidential paperwork is dealt with in
accordance with practice protocol.
• Ensure patients have access to any
relevant leaflets & support services in relating to their
hospitalization.
• Be the front line of customer
service; take initiative to resolve problems of unsatisfied patients in order
to enhance the patient experience satisfaction.
• Support the necessary procedures for
medical staff to transport emergency patients inside Viet Nam and abroad by all
means of emergency by road and by air.
• Assist with necessary procedures at
the airport for the privilege of patient direct boarding.
• Responsible for listening and
answering the clinic's hotline at night as duty roster assigned by the head of
the department.
REQUIREMENTS
Qualifications:
Job Requirements:
-
Holder of a
diploma or equivalent degree.
-
Customer
relation/interaction background would be an advantage.
-
At least three
years' experience in customer relation/interaction, preferably at Foreign
Service companies or in the healthcare/service industry.
Key Capabilities & Skills
-
Fluency in
English and Vietnamese is a must.
-
Excellent
communication and interpersonal skills.
-
Good problem
solving skills and ability to handle conflicts.
-
Ability to work
well under pressure and work in shift.
-
Positive
attitude, able to be multi-tasked.
-
Well-groomed,
pleasant outlook is a plus.
BENEFITS
Benefits:
-
Attractive
remuneration package
-
Annual
health check.
-
20
paid leave per year.
-
Medical
examination and treatment for employee and family members
-
44hrs
working per week
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2023
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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