[HN] Công Ty Softel Solutions Tuyển Dụng Nhân Viên Chăm Sóc Khách Hàng Tiếng Anh Ca Đêm (Chat Agent) Full-time 2026

COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: IT (Lập trình, Công nghệ thông tin, Internet, ...) - Quy mô công ty: Lớn (>= 250 người có BHXH) - Website: [protected info] - Fanpage: [protected info]
About Softel Solutions (by HTH Communications):
Headquartered in Hanoi, Softel Solutions, a wholly owned subsidiary of HTH Communications and AirVoice Wireless is one of the fastest-growing privately held companies in the telesoftware industry. Over the past decade, HTH has grown into a full-service logistics and services organization offering device refurbishing, handset sales, 4PL and MVNE services operating out of a state-of-the-art 125,000-square-foot facility and retains hundreds of employees in Houston, Texas, South America, and the Philippines. In addition, HTH also owns and operates FCC-licensed Eligible Telecommunication Carriers (ETCs) offering Lifeline, the Affordable Connectivity Program (ACP) and Prepaid wireless services to over 2 million broadband and wireless subscribers nationwide under its affiliate brands: AirVoice Wireless, AirTalk Wireless, Cintex Wireless, and NewPhone Wireless.
We have 02 offices in Hanoi:
Headquarters: 7th floor, Geleximco Building, 36 Hoang Cau, Dong Da, Hanoi
CSR and Review Office: 67A Truong Dinh, Hai Ba Trung, Hanoi.
Nhân Viên Chăm Sóc Khách Hàng Tiếng Anh Ca Đêm Full-time ( Chat Agent)
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
As a
CSR, you will support customers through:
Live Chat (on the website) - English Chat Agent.
Gmail - English Ticket Agent.
Hotline - English Call Agent.
More
specifically, you will be responsible for the following tasks:
●
Focus on Customer Support.
●
Manage a volume of calls / emails / chats with knowledge and
efficiency.
●
Identify and address customer needs, with a goal of total
satisfaction.
●
Completes reports of calls and other data accurately and on time.
●
Refer issues and questions to managers if necessary.
REQUIREMENTS
●
Minimum education: High School Diploma (Grade 12). A Bachelor's/Diploma Degree is a
plus.
●
Good English proficiency (depending on position: Writing for Ticket/Chat, Speaking for Call).
●
Customer service experience is a
plus, Softel still welcomes freshers, and you would be trained in the
professional US policy program from the beginning.
●
Willing to work night shifts
(Chat/Call positions).
●
Able to work on public holidays
and during Tet when required.
●
Basic computer skills (Outlook,
Word, Excel).
●
Good communication, multitasking,
and problem-solving skills.
BENEFITS
●
Probation period: 2 months.
●
The training programs at the
beginning are about soft skills in customer service,
US telecommunications laws, welfare policies, and work processes of the US
Government.
●
12 days of annual leave, 11
public holidays, pay insurance according to Vietnamese labor law, and
participation in classy internal activities of the company.
●
Receive union benefits such
as: Representative's birthday, International Women's Day, Funeral support
money, sick visits, maternity support,...
●
100% of Customers are in the
US, and the company environment uses and improves English well.
●
Career Growth Opportunities: Progress along a clear career path from CSR to Senior
CSR, Customer Service QA, Customer Service Coach/Team Lead, and Customer
Service Supervisor, Manager, and Director.
●
Career Prospect: Opportunity to transfer to other positions or
departments depending on your prospective capabilities.
●
Rotation Opportunities to US
Headquarters: Top performers can rotate to our US
headquarters for valuable experience and exposure.
●
The company is fully equipped
with office equipment and lockers, so employees do not need to bring personal
items such as laptops or headphones to work. In addition, the company also has
health supplements for night shift employees such as functional foods, imported
fresh fruits, convenience foods, tea, cakes, instant coffee, roasted/ground
coffee/ beans, coffee and tea maker, microwave, refrigerator,...
● Working with major carriers in the US.
Join us and be part of a dynamic
and winning team where your career growth matters!
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW