HN - CRM Executive (Loyalty)Tam Son International Joint Stock Company

Nơi làm việc: Hà Nội

Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Marketing - PR, Search Engine Marketing, Giao Dịch Khách Hàng, Tiếp thị - Quảng cáo, Dịch vụ

Thu nhập: Thương lượng

Hình thức: Toàn thời gian

Ngày đăng: 25/11/2024

Hạn nộp: 01/12/2024

Ứng tuyển

Phản ánh

Mô tả công việc

- Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
- Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
- Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
- Ensure customer experience and customer service standard are well maintained.
- Work closely with cross-functional teams to deliver optimized CRM campaigns.
- Work closely with Marketing team to deliver client communication schemes.
- Manage CRM spending budget and stock.
- Deliver reports and analytics as required by managers.

Yêu cầu

* Core Competencies
- Customer connectedness and customer centric mindset
- Multi-tasking & cross-team collaboration skill
- Communication, presentation and negotiation
- Eager to learn & self-motivated
- Integrity, Logical thinking, Objectivity
- Proactive & result driven
* Skills
- Graduated from economics, business administration, marketing or related fields
- 2 years proven working experience in customer segment, loyalty, retail operations, customer service, customer experience, private banking, guest relations or partnership management
- Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
- Proficient in Microsoft Office 365
- Good synthesis, analysis and reporting
- Hands on experience with CRM software/system
- Event planning & execution is an advantage

Thông tin khác

Quận Hai Bà Trưng,
Hà Nội

Nộp hồ sơ ngay

Giới thiệu công ty

Tam Son International Joint Stock Company việc làm

8 - 12 triệu VNĐ

Hà Nội

28/12/2024

Vị trí HN - CRM Executive (Loyalty) do công ty Tam Son International Joint Stock Company tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về HN - CRM Executive (Loyalty) hoặc công ty Tam Son International Joint Stock Company ở các link phía trên

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