Position: Air Export Operations - 12-month contract
Location: 36 Hoang Cau, Dong Da, Hanoi
Purpose of the position
Handling of processing outbound shipments.
Comply all handling procedures for global accounts
12-month back up for maternity case
Main duties & responsibilities
Receiving Bookings, contact with
shipper and agent to arrange the shipment
Working within SOP's and quotation from Sales team and overseas offices.
Input data into the system to create file, completing MAWBs and HAWBs, ensure correct & on time handling of files in accordance with relevant process for CW1
Sending pre-alerts to overseas offices
Timely invoicing clients/ agents and closing files
Follow up payment for non-credit clients of local charge and freight prepaid
Shipment track and trace updates
Checking and confirm incoming invoice of sub-contractors on time & correctly
Customer Service by following up on customer advices/ request or claim and feedback to customer and overseas stations and make respective shipment arrangements
Inform team leader/ supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' s standards and services.
Handles customers statistics and reports or any special request for updating system, if required.
Take up additional tasks as assigned (e.g. support / share workloads with other teams, if needed/required)
Requirements
Minimum one (1) year logistics/freight forwarding experience.
Good communication of written and spoken English & local language.
Must have PC experience and ability to prepare documentation quickly and accurately
Respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing a first-class customer service at all times
Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment
Receive CV in English only
How to apply: send your English CV asap to email: [protected info] (Ms. Phuong) with title [DSV-HN-0924] - Air Export Ops - Full name