Mô tả công việc
Key Responsibilities
1. Service Operations Management
• Oversee daily operations for all non-property services (home cleaning, AC cleaning/repair, nail/hair/beauty services, furniture service, etc.).
• Ensure smooth execution of all customer bookings from scheduling to completion.
• Monitor and maintain service quality, punctuality, hygiene standards across all providers.
• Implement safety protocols and ensure compliance with health and safety regulations across all home service staffs and 3'rd party supplier staffs.
• Resolve operational issues quickly and effectively to maintain customer satisfaction.
• Ensure proper use of tools, equipment, and supplies by employees to minimize waste and maximize efficiency.
• Regular visits to meet with service providers, customers, on site staffs to ensure all services are being done smoothly and any issues are resolved immediately on site.
2. Vendor & Partner Management
• Identify, on-board, and manage third-party service providers for different service categories.
• Negotiate commercial terms, ensure proper documentation, and track vendor performance.
• Conduct periodic service quality audits and retraining for partners.
3. Customer Experience
• Coordinate with customer support to handle service-related queries or complaints.
• Analyze feedback and develop initiatives to improve overall service experience.
• Maintain consistent service quality and standard operating procedures (SOPs).
4. Process Improvement & Reporting
• Develop and optimize processes for service delivery, coordination, and follow-up.
• Collaborate with management to develop and implement operational improvements and new service offerings.
• Track and report key metrics such as number of bookings, completion rate, complaints, and satisfaction scores.
• Suggest data-driven improvements to increase efficiency and profitability.
• Continuous training for in-house as well as 3'rd party teams to service quality improvements.
• Be responsible for the KPIs and results of entire Home Services department.
5. Cross Department Collaboration
• Work closely with Sales, Marketing, Customer Care and Finance teams to ensure seamless coordination.
• Support the HR/Recruitment Manager in hiring service coordinators or home service staff when needed and onboard/train them for the job.
Yêu cầu
Qualifications & Skills
• University Degree in Business Management, Hotel/Hospitality Management, Real Estate, Sales & Marketing, or similar fields.
• Minimum 5+ years of total experience, with minimum 2 years as "Manager" position in service operations, facilities management, Hotel or Hospitality Management, House Keeping services etc.
• Proven experience managing third-party vendors and in-house service staffs.
• Strong organizational, problem-solving and decision-making skills.
• Customer-centric mindset with an ability to multitask under pressure.
• Good Computer skills and working knowledge of Microsoft Office (Word, Excel, PowerPoints) is mandatory. Proficiency in scheduling and operational software will be an added advantage.
• Knowledge of industry regulations, safety protocols, and best practices.
• Intermediate English skills (listening, writing and reading) is mandatory.
• Strong interpersonal and communication skills, ability to handle both foreigner and local customers with ease.
• Totally customer focused, putting customer's interest first in any situation, understanding customer needs and trying best to achieve customer's expectations.
Quyền lợi
Thưởng
1. Attractive KPI based Commission every month, based on sales target and customer satisfaction rating achieved.
2. 13'th month salary in January (only after completing minimum 6 months in the company by 31'st Dec and at company's discretion).
Chăm sóc sức khoẻ
1. Social, Health, Unemployment Insurances.
2. Annual health checkup.
Nghỉ phép có lương
As per Vietnam Govt regulations
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Thông tin khác
NGÀY ĐĂNG
25/11/2025
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Bất Động Sản > Quản Lý Cơ Sở Vật Chất
KỸ NĂNG
Customer Experiences, Service Operations, Vendor Management
LĨNH VỰC
Bất Động Sản/Cho thuê
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Thu nhập: 18tr-26tr ₫/tháng
Nơi làm việc
- 94 Xuân Thủy, Thảo Điền, Quận 2, Hồ Chí Minh
- 1. 94 Xuân Thủy, Thảo Điền, Quận 2, Hồ Chí Minh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 25/12/2025
