Hostess

The Hostess plays an important role in shaping the guest's first and last impression. This role creates a warm, confident, and welcoming arrival experience while supporting reservations and communication, allowing guests to feel recognized and cared for from the moment they enter. Every interaction should contribute to moments that Make Special Happen.
Responsibilities
Guest Experience and Service
• Welcome and acknowledge every guest warmly with eye contact and recognition
• Create a calm and welcoming first impression through clear and confident communication
• Escort guests to their tables with care, ensuring comfort and awareness of the dining room environment
• Manage guest expectations thoughtfully during busy periods
• Thank guests sincerely upon departure, ensuring a warm and lasting final impression
• Operational Readiness and Service Standards
• Prepare the host stand and entrance area prior to service to ensure readiness and organization
• Manage reservations accurately by phone and in person, recording guest preferences and special requests
• Communicate reservation and seating information clearly to service and kitchen teams
• Maintain awareness of outlet offerings, menus, and hotel services to support the guest experience
Use of Systems and Tools
• Use approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate orders, clear communication, and personalized guest experiences
Working Together
• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and deliver a seamless guest experience
• Professional Standards
• Arrive punctually for every shift, prepared and ready to deliver exceptional guest experiences
• Maintain a polished appearance, confident posture, and professional demeanor throughout service
• Participate actively in daily briefings and training sessions to strengthen consistency, confidence, and guest engagement
• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues
Other Responsibilities
• Attend all briefings, meetings, and trainings as assigned
• Report for duty on time, wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel