A. Major roles in operations:
1. Preparations for serving VIP Guests.
- Prepare, store and clean tools and equipment according to the job requirements;
- Set up banquets, equipment, tools and instruments, as well as to tend to other meeting-related requests from the VIP Guests, in accordance with the processes and service standards;
- Serve VIP guests during meetings, banquets... by the standards of service excellence;
- Keep meeting rooms and areas under management of the department clean and tidy when there are no events taking place;
- Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
- Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
2. Take care of VIP Guests.
- Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
- Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.
4. Upsale products of hotel.
5. Shared tasks of the department.
- Ensure compliance with VinGroup's general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
- Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
- Host or participate in meetings on daily operations.
- Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
4. Other tasks
- Perform other duties as directed by the upper management.
- Always strictly follow the general regulations of the system.
B. System administration and internal operations:
1. Planning
- Implement approved action plans and conduct reports as required.
2. Human Resources
- Implement training plans to enhance skills and learn about the standards, regulations and processes deployed by the department.
3. Regulations & Charters
- Comply with the of Regulations & Charters, Standards of Services and Brand of the Company, along with the Processes and Guidelines at work.
4. Risk Management
- Be aware in detecting and promptly report risks at work and propose solutions to the upper management.
- Education: High school diploma or higher
- Experience: Hospitality experiences; F&B or FO Knowledge is a plus
- Skills: Effective communication skills; Professional and friendly hospitality skills; Upselling skills
- Appearance: Friendly, Height: 1m60 or higher for female/1m70 or higher for male
- Studying/Working experience in international environment is a plus
