Housekeeping Supervisor

GENERAL MISSION
• Inspect assigned areas in order to provide feedback to associates and management on the cleanliness and maintenance against standards.
• Member of Emergency Response Team.
• Supervisors will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the Resort's policies and procedures, ensuring that a high level of service is maintained.

*Core Competencies:
• To work effectively with colleagues and customers
• To work in a socially diverse environment
• To implement occupational and safety procedures
• To comply with workplace hygiene procedures
• To maintain knowledge of hospitality industry
• To perform child protection duties relevant to the tourism industry
• To understand and conduct the fight against drug and human trafficking
• To understand Green Hotel Standard

RESPONSIBILITIES AND MEANS
• To provide a courteous and professional service at all times.
• To maintain good working relationships with your own colleagues and all other departments.
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
• To carry out any other reasonable duties and responsibilities as assigned.
• To maintain a high standard of cleanliness throughout the Hotel. Be aware of staff needs to satisfy guests. Maintain a high level of productivity in all areas.
• Manage the day-to-day and long-term operations of Housekeeping, Laundry / Valet and Recreation Area.
• Asst. Executive Housekeeper will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.

ADMINISTRATIVE RESPONSIBILITES
o Staff briefings:
• Assists the Housekeeping Department head in communication all relevant information
to Housekeeping staff assigned at the public areas and Guest rooms
• Facilitate staff briefing, as assigned and needed.
o Profit and Loss
• Maybe assigned to attend P&L reviews and prepare rationale for variances in labor cost,
Printing and cleaning supplies, uniform/linen costs, stationery, cost per occupied room, etc.
o Lost and Found
• Assists in administering Lost and Found procedures by consistently reminding staff to follow established procedures
o Productivity
• Regularly reviews work cycles and ensures staff schedules are coordinated with the peaks and slacks of operations maximize productivity.

TECHNICAL RESPONSIBILITIES
o Quality Assurance
• Conducts quality inspection of guest's rooms and public areas (function rooms, restaurants /outlets, restrooms, lockers, Heart-of-the-house, offices, parking, etc.) per established procedures guided by established standards.
• Record and notes down items that requires repair and follow-up.
• Submits recommendations for painting, repair, furnishing, relocation of equipment and space to Housekeeping department head for consideration.
• Coordinates with Engineering on needed repairs / maintenance work and follow up on outstanding work orders as needed.
• Follow up and re-checks areas which are not attended to within acceptable timeframe.
• Check on completion and quality of accomplished work.
o Resort Cleaning Schedules
• Ensure the implantation of cyclical cleaning schedules for area of assignment.
• Coordinates cleaning schedules with areas concerned prior to date such that the process is maximized.
• Establishes close coordination with the laundry department to ensure fast flow of clean linens for guest rooms and outlets.
• Assists in conducting physical inventory of cleaning equipment and master keys, chemicals, gardening tools and maintenance equipment.
o Rooms Controlling
• When assigned as room controller/inspector, is responsible for ensuring that rooms are available upon guest arrival. Does the following take to achieve this?
• Keeps track of daily departures by time.
• At start of shift, reviews all endorsements/hand-over and facilitates action on all outstanding guest requests/issues
• Immediately communicates expected changes in house situation for the day to enable service leaders to reshuffle their manpower.
• Keeps track for early arrival according to time, immediately communicates these to service leaders /associates concerned
• Keeps track of guestroom preference as specified by guest and communicates these to service leaders/associates concerned as guide in prioritizing cleaning.
• Advises service leaders/associates on peak periods for arrivals.
• Keeps track of room's status prior to arrival time, where needed, advises front office to re-block/reassign to another room which still responds to guest preference, if any.
• Keeps track of special guest requests to ensure items are supplied in the room prior to arrival.
o Room Controlling
• May assist in the housekeeping coordination function (e.g., communication), as needed and where volume of tasks permit.
• Drafts / Assist in drafting the housekeeping duty roster by providing information on peak periods as early as 3day out to serve as guide, ensure information updated on daily basis.
o STOCK CONTROL
• Strictly adheres to control procedures in the usage of chemicals and supplies.
• Assists in the development of new control procedures, as needed.

HUMAN RESPONSIBILITIES
o Staff selection and placement
• Give feedback to department head on staffing matters to determine official staffing levels for the area.
o Training:
• Ensure that proper training of staff is done such that staff has the necessary skill to perform duties with maximum efficiency.
• Assists the department head in determining the training needs for section
• Drafts training schedules for the month based on guidelines set by the department head and presents to the department head for approval, implements planed training activities
• Coordinates with the HRM-Training & Housekeeping Head in all matters pertaining to staff training and development.
• Personally conducts /facilitates training activities in accordance with established targets.
• Keeps track of training courses conducted for staff for the month and prepares monthly training summary for submission to HRM every at the end of Month.
o Staff productivity
• Implements appropriate scheduling and duty roster management to ensure staff on duty at any given time corresponds with expected business volume.
• Recommends, to the department head, ways to maximize the section's output without compromising standards.
• Contributes to total productivity of the department by ensuring supervised staff are able to take over tasks in the other sections.
o Performance Appraisal
• Sets performance targets for all staff at the start of the performance period based on department goals as set by the department head.
• Monitors staff performance all throughout, documents both positive and negative performance indicators in preparation for the formal performance review.
• Gives feedback to supervised staff on performance issues (both for the group as well as the individual) through regular coaching and counseling.
• Continuously updates the department head on matter pertaining to staff discipline.
• Conducts appraisal session for supervised staff and formally documents performance for the period using official forms, following authorized procedures and observing set timelines as disseminated by the department head and Human Resources.
o Staff Administration and Discipline
• Ensure that all staff report for duty on time, wearing the correct uniform and name badge always.
• Ensure that all staff provide courteous and professional service always,
• Ensure that the staff adhere to the rules and regulations of the resort by:
• Facilitating regular reorientation for the staff on rules and regulations,
• Immediately communicating/updating staff on new rue/standards,
• Continuously monitoring implementation of rules/standards,
• Ensures that the staff adhere to the rules and regulations of the Resort
• Effecting coaching/counseling and, if necessary, disciplinary procedures when rules/standards are violated.
o Lost and Found
• Ensure that all staff are aware of Lost and Found procedures, always.
• Immediately reports and turns over lost and found articles to Housekeeping office, following requires procedures at all the times.
• Informs the duty manger or Security Department if valuables are left in the open.
• Follow standard procedures in handling this and similar situations at all times.
o Emergency Response
• Possesses full knowledge of emergency procedures
• Ensure that all staff are aware of emergency procedures always.
• Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.
• Responds to Emergency Calls, as may be required.
o Guest Complaints
• Ensure that all staff is aware of guidelines governing complaints handling.
• Encourages staff to make decisions customer contact, and ensures staff is aware of the responsibility and established authority and initiates immediate resolution.
• Personally, attends to all guest complaints immediately and initiates immediate resolution.
• Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits always.
• Personally, attends to all guest complaints immediately and initiates immediate resolution
o Others:
• Performs other duties as may be required by management from time to time.
o Care of equipment
• Oversees and ensure proper maintenance of equipment in the area of assignment.
• Oversees and ensure timely reporting of malfunction or maintenance deficiencies to appropriate area.
o Communication
• Attends briefing, as required.
• Maintain good relationships with colleagues and contributes to team spirit.
• Cooperates and coordinates with colleagues whenever necessary.
• Interacts with other departments to provide additional or specialize guest service.
o Training & Employee Activities
• Attends scheduled training activities
• Participates actively in company-initiated employee activities.
o Grooming & Hygiene
• Adheres to specified hygiene and personal appearance standards of the Resort.
• Attendance
• Adheres to set procedures for attendance and time keeping
o Company Policies & Procedures
• Adheres to the provisions outlined in the employee Handbook, Disciplinary Code and Rules & Regulation.
o Environment Awareness
• Reduces waste materials and supplies by adhering to the company's guidelines on re-using and re-cycling
• Maintenance clean and orderly work surroundings.
• Conserves water & energy by adhering to environment / energy conservation checklist for area
• Participates in activities concerning the protection of the environment.
• Implements the identified best practices in the work area.
o Guiding Principles
• Practices the guiding principles in day to day interaction and actively encourages staff to do the same.
• Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues.
The above areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as detailed description of all the work requirements that may be inherent in the job.