Human Resources Supervisor/ Giám sát nhân sự

Researches and prepare occupational classifications, job descriptions, salary scales and competency appraisal measures and systems.
Plans and administers staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs.
Manages programs and maintain human resources information and related records systems.
Co-ordinates employee performance appraisal programs.
Researches employee benefit and health and safety practices and recommend changes or modifications to existing policies.
Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee.
Assists the Assistant Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand's standards.
Fosters positive attitude to hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs.
Handles transfer or reclassification requests.
Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs.
Informs employees of benefits, Hotel policies etc.
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality.
Adheres to hotel policies and procedures.
Keeps Supervisor promptly and fully informed of all problems or unusual matters of significance.
Communicate effectively with guests, co-workers and the manager.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Attends work on time as scheduled.
Follows safety and security rules and procedures.