(ID 01052) Senior Operation Manager - Blockchain/crypto/NFT

Responsibilities include:
Work closely with COO and leadership team to shape operational strategy, and build launch playbooks for our key verticals (including Arts, Games and Media/Entertainment)
Coordinate across Operations, Product, Technology and Marketing teams to ensure proper support and alignment for our NFT drops, including merchandise production, order management, CRM, crypto payment, and general marketplace operations
Customer and partner onboarding management
Business process design of internal, customer and operational processes, and build strong internal working practices
Monitor NFT drops and campaigns progress and results, using data analysis and internal/external feedback to ensure operational efficiency and amazing user experience
Monitor the company's operating system as a super admin, and be comfortable with using operational tools (e.g. Google Enterprise, JIRA, CRM, Zendesk, etc.)
Develop reporting and dashboards to define and track measurable OKRs and KPIs
Other business critical tasks as assigned by the leadership team
Job Requirements:
Fluency in English and Vietnamese (both verbal and written skills)
Minimum 3 years of operations, analytical or consulting experiences in one of these fields: e-commerce, financial technologies, two-sided marketplace business models, logistics e-commerce, e-wallet.
Highly prefered:
Experience or knowledge in blockchain, crypto, NFT, used to work as management consulting or operational consulting
Technology startup experience
Excellent communication skills and problem-solving skills, with high EQ
Be sensitive to processes, and has logical thinking for data-driven decision making
Be very comfortable with numbers and excel
Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting
Strong sense of responsibility. Detail-oriented and meticulous. A strong teamplayer
Honest. Hungry to learn. Hard-working. A "winning" mindset
Be able to work flexible and stretched hours to manage multiple NFT campaigns
What do we offer
Salary (negotiable), depending on your qualifications
Company ESOP
Ground floor opportunity - shape the growth and direction of an international startup
Great career development opportunities in a fast-growing company
Work with founders and senior leadership, who are successful serial entrepreneurs and alumni of Ivy League schools (Yale, LSE, Harvard, University of Chicago)
Startup perks (remote working, relaxed dress code, project-based bonus, happy hours, and ability to have impact immediately)
An opportunity to solve fast-moving, challenging and unique business problems, with high exposure to global projects
Get access to an amazing list of advisors, investors and world-class experts in the areas of blockchain, NFT, creative industries, media and games
Make a difference in the world - Be a part of the future of financial / commerce technology
Relevant roles: Operation Director, General Manager, General Director, Head of Operation