Import/Export Operations Specialist (Customer-Site - HCMC)

About the Role
DHL Global Forwarding Vietnam is seeking a dedicated Import/Export Operations Specialist to join our team as an on-site specialist supporting one of our key multinational FMCG clients. This role offers an exciting opportunity to work directly at our client's location, managing end-to-end import/export operations while being part of a global logistics leader.
Position Overview
As an Import/Export Operations Specialist, you will be responsible for managing comprehensive trade operations, ensuring compliance with Vietnamese customs regulations, and optimizing supply chain processes. This position requires a detail-oriented professional who can handle multiple tasks in a fast-paced environment while maintaining high standards of accuracy and efficiency.
Key Responsibilities
1/ Inbound Operations Management
• Ensure timely receipt and processing of shipping documents from international sources to meet inbound lead time requirements
• Coordinate with internal teams and external partners to manage inbound shipment scheduling and ensure on-time delivery
• Follow up on documentation requirements related to import regulations, working with distributors and internal stakeholders
• Identify and implement alternative documentation solutions when regulatory challenges arise
• Manage weekly reports and coordinate with accounting teams for payment processing
• Research and implement local inbound cost optimization opportunities
• Track and reconcile import duties against master data monthly
2/ Trade Compliance & Operations
• Review and submit price consultation documents to customs authorities, highlighting potential risks
• Maintain and update the import price master data approved by customs
• Prepare monthly operational reports for regional management teams
• Track and optimize Free Trade Agreement (FTA) applications and identify new FTA opportunities
• Provide import duty projections and cost analysis to finance and export teams
• Monitor compliance dashboards and ensure adherence to trade regulations
3/ Problem Resolution & Optimization
• Provide solutions for shipment issues, including documentation errors and order discrepancies
• Coordinate with warehouse teams to identify alternative storage solutions during peak periods
• Analyze detention and demurrage periods to optimize container management
• Support urgent tax payment requirements and customs clearance processes
Additional Information
This position requires working on-site at our client's office in Sai Gon Ward (former District 1, HCMC), maintaining professional standards and confidentiality at all times. The role involves regular interaction with customs authorities, logistics providers, and internal stakeholders across multiple departments.