In-Villa Dining Waiter/ Waitress

Have a good knowledge of food menu and the beverage list/ wine list.
Organize station and seating fairly and efficiently and hand over carefully to colleague as being on break.
Answer telephone as per standards.
Take In Villa Dining order and pre-order following promptly procedure and standard. Ability to recommend and upsell food and beverage items according to guest's preferences.
Serve dining requests and deliver them accordingly within appropriate times as per standard.
Ensure guest's billing to be correct to room charges and complied with standard
Clear and pick up In Villa Dining equipment as guest finish dining or guest requests after meal as standard.
Adhere to the LQA standards of the company ensuring guest satisfaction
Recommend and upsell daily special, ensure there is no waste.
Handle flexibly and effectively unexpected situation during operation and keep supervisor being updated, contact superior if any problem which cannot handle by yourself.
Follow the leadership of the captain or supervisor on shift.
Support other outlets together from By The Beach/ Elephant Bar/ By The Market in case urgent and necessary.
Ensure all mis-en-place are well-prepared if have special functions or events.