[India] Guest Service Agent

Nhà Hàng Pizza 4P'S

Hết hạn: 14/07/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thương lượng

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

english

WHAT YOU WILL DO:

· GSA as a central point of contact for guest inquiries and requests.

· Providing Information and Support:

- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.

- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.

- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.

· Enhancing Guest Experience:

- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.

- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.

- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.

Responsibilities:

· Responsible for all Guest communication via web, email, and phone

· Communication with other departments to ensure positive Guest experience

· Complete the best working processes with the system, exploiting information specific to guest needs.

· Ensure information transmission is sufficient, accurate, and exceeds guest expectations

· One Touch Guest communication in resolving issues

· Ensure the transmission of 4P's core values to guests through operation information: COMPASSION - AUTHENTICITY - KAIZEN - OMOTENASHI

WHAT IS YOUR BENEFITS?

- Competetive salary + KPI Bonus

- Discount policy of 40-50% on 4P's products and services for internal employees.

- Support staff meals in during working shift

- Insurance as regulations

- Working environment with many advancement opportunities

- Annual leave, Sick leave, Casual leave

WHO YOU ARE:

· Communication in English

· Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM) and according to Manager's arrangement; not OFF on Friday, Saturday, Sunday, and holidays

· Endure the high pressure, information & job skills will be trained

· Working in a team/Problem solving

· Empathy/Organization & Flexibility/Patience

· Listening capacity/Adaptable to work with new systems

· Basic computer knowledge

Thông tin khác

Lương: Thương lượng
Địa chỉ: Pizza 4P's India
Phòng ban: Head Office (Non-managerial Level)
Hạn nộp hồ sơ: 14/[protected info]

Nộp hồ sơ liên hệ

Nhà Hàng Pizza 4P'S

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Giới thiệu công ty Xem trang công ty

Nhà hàng pizza 4P'S là nhà hàng pizza Nhật nổi tiếng Sài Gòn bởi mùi vị đặt trưng trong từng chiếc bánh pizza khác nhau và trong cả phong cách lịch sự của nhà hàng.

Quy mô công ty

Từ 1000 - 5000 nhân viên

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