Instant Service Agent/ Nhân Viên Tổng Đài

 Process all incoming and outgoing calls accurately and courteously
 Records and controls accurately wake up calls
 Pages guests in co-operation with concerned departments
 Records all entries on traffic sheets
 Assists guests with international calls and directory queries
 Calls guests by name whenever possible
 Pages staff member when requested
 Abides by principles of guest privacy
 Handles guests needs or requests and reports complaints to the Telephone Supervisor
 Report on logbook daily
 Bill call costs
 Aware of local telephone listings and frequently dialed numbers
 Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
 Advises defects on switchboard equipment to Supervisor
 Maintains a clean work environment
 Attends to all guest queries and requests promptly
 Maintains detailed knowledge of the Hotel's fire, life and safety system
 Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
 Maintain Hotel Information
 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
 Perform any other duties which may be assigned by the management from time to time.