Integration And Application Lead

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PURPOSE
The Integration and Application Lead is a hands-on execution role responsible for building, configuring, testing, and maintaining enterprise integrations and business applications across the XCL Education Group. Working under the Group Head of Process Orchestration, this role focuses on delivery, not strategy. The Lead executes integration development on iPaaS platforms, supports application lifecycle tasks on Microsoft Power Platform, and collaborates with country IT teams and business stakeholders to resolve technical issues and deliver approved initiatives.
PRINCIPAL ACCOUNTABILITIES
1. Enterprise Integration Development
• Build, configure, and maintain integration recipes and workflows on iPaaS platforms (primarily Workato), connecting core systems including Salesforce, NetSuite, Workday, PowerSchool, SiriusNex, and other campus-level platforms.
• Develop and test integrations based on approved designs and requirements provided by the Group Head of Process Orchestration.
• Manage the full integration development lifecycle: development, unit testing, user acceptance testing (UAT) support, deployment, and post-go-live monitoring.
• Troubleshoot and resolve integration errors, data flow issues, and connectivity failures across all integrated systems.
• Maintain integration documentation including recipe logic, data mappings, field transformations, and error-handling flows.
• Monitor scheduled integrations and respond to failures promptly to minimize business disruption.
• Support master data integration (e.g., project codes, cost centers, chart of accounts, student records) across connected systems.
• Apply consistent naming conventions, versioning standards, and integration patterns as defined by the Group Head of Process Orchestration.
• Coordinate with country IT teams and system owners to align on integration requirements, testing, and deployment timelines.
2. Application Development & Support
• Develop and maintain business applications built on Microsoft Power Platform, including Power Apps, Power Automate flows, and Dataverse configurations.
• Implement approved application requirements, including form logic, workflow automation, user roles, and data validations.
• Support the application lifecycle from development through UAT, deployment, and ongoing maintenance.
• Troubleshoot application issues reported by end users and business teams, escalating to the Group Head of Process Orchestration where needed.
• Maintain SharePoint sites and Pages used by business teams
• Ensure all applications follow data security standards, user access controls, and software licensing obligations.
• Assist in gathering and clarifying application requirements from business stakeholders
3. Issue Management & Quality Assurance
• Log, track, and resolve integration and application issues using the Group's issue management tools and processes.
• Perform root cause analysis on recurring integration failures and propose fixes
• Participate in post-go-live support periods for new integrations and applications, ensuring stability before handover to BAU.
• Conduct unit testing and support UAT for all deliverables prior to production deployment.
• Maintain a defect and change log for all active integrations and applications under scope.
4. Stakeholder Coordination
• Work directly with business users, SMEs, and country IT teams to gather requirements, clarify specifications, and communicate delivery status.
• Participate in project meetings, UAT sessions, and go-live activities as the technical execution point of contact.
• Escalate unresolved requirements conflicts, scope gaps, or technical blockers to the Group Head of Process Orchestration in a timely manner.
• Provide clear written updates on task progress, issues, and delivery timelines.
5. Documentation & Knowledge Management
• Maintain up-to-date technical documentation for all integrations and applications under scope, including architecture diagrams, data flow maps, and configuration notes.
• Document standard operating procedures (SOPs) for recurring integration and application support tasks.
• Share knowledge with country IT teams to build local capability for basic troubleshooting and monitoring.