1-SOP Compliance & Internal Control
1-Conduct routine and random spot checks across all design and project workflows to ensure adherence to official SOPs.
2-Identify non-compliance or irregularities at both Team Lead and
Designer level, and take corrective action immediately.
3-Develop and maintain a weekly SOP Compliance Report, including:
a. Overview per team
b. Non-compliance cases
c. Root cause analysis
d. Recommended measures
4-Maintain and archive all reports in personal performance folders for future evaluations and HR documentation.
2-Planning & Progress Control
1-Verify the accuracy of weekly and monthly team plans submitted by Team Leads.
2-Track actual vs. planned performance (deliveries, deadlines, billable hours, and SOP milestones).
3-Report deviations to the CEO with clear improvement suggestions or disciplinary actions.
4-Support Team Leads in improving their planning structure and time estimation accuracy.
5-Process Development & Training
6-Collaborate with CEO to review, update, and improve SOPs continuously.
7-Organize internal refresh training sessions when repeated SOP deviations occur.
8-Recommend structural improvements in ClickUp, Miro, or documentation workflows to increase compliance.
3-Reporting & Follow-Up
1-Submit a weekly SOP Compliance Summary to the CEO (with visual status: compliant / at risk/ not compliant).
2-Maintain a monthly summary per team and employee (for HR's personnel file and future evaluations)
3-Prepare a quarterly review document summarizing key compliance trends and proposing long- term improvements.
4-CEO & HR Alignment
1-Report directly to the CEO; act as CEO's internal representative for operational discipline.
2-Coordinate with HR to ensure that non-compliance reports are integrated into employeeevaluations and promotions.
3-Ensure that recurring process or behavioral issues are escalated systematically with corrective action proposals.
Minimum 3-5 years of experience in operations, auditing, or production control.
Strong analytical and reporting skills (Excel / Google Sheets / ClickUp dashboards).
Excellent communication and documentation ability (English + Vietnamese).
Detail-oriented, proactive, disciplined, and able to enforce rules respectfully but firmly.
Comfortable auditing creative teams and discussing deviations constructively.
Integrity, confidentiality, and a high sense of responsibility are essential.
