International Freight Forwarding Operations Customer Service

● Operation Execution
-Take full responsibility for the entire process of sea freight shipments, including booking space with carriers, arranging cargo release, and coordinating with shipping lines, agents, and port authorities.
-Handle document preparation and verification, including Original Bills of Lading, Commercial Invoices, Packing Lists, and Customs Documentation to ensure accuracy and compliance.
-Monitor shipment status in real-time, track vessel ETA (Estimated Time of Arrival) and ETD, and proactively communicate any changes or delays to clients.
● Customer Communication & Relationship Management
-Serve as the key liaison for clients, providing regular updates on shipment progress, transit times, and delivery status.
-Respond promptly to customer inquiries and resolve service issues or complaints in a professional and efficient manner.
-Provide professional advice on import logistics solutions, Incoterms, and customs clearance procedures to clients, maintaining strong and long-term business relationships.
● Local Logistic Service Coordination
-Coordinate with loal suppliers to facilitate smooth and timely trucking, customs declaration and clearance processes.
-Monitor local supplier to ensure all import declarations are completed correctly, adhering to local customs regulations and tariff classification rules to minimize risks of detention or penalty.
● Cost Control & Documentation Archiving
-Verify and reconcile freight invoices from carriers or suppliers.
-Maintain accurate and complete operational records, documents, and database in accordance with company policies and retention schedules.