Mô tả Công việc
2.1. International Customer Development and Relationship Management
Proactively identify, approach, and develop potential international customers, distributors, and agents, focusing on Southeast Asia and other key markets.
Introduce products, provide samples, understand customer needs, prepare quotations, and follow up on customer feedback.
Participate in commercial negotiations, facilitate contract signing, and close sales in accordance with approved company policies.
Maintain relationships with existing customers, address feedback, encourage repeat orders, and identify new business opportunities.
2.2. Export Order Coordination and Management
Monitor the entire order lifecycle, from quotations, order confirmation, and contract signing to payment and delivery, while keeping customers updated on progress.
Coordinate with internal departments and outsourced export service providers and logistics partners to ensure timely and effective order fulfillment and resolve arising issues.
Monitor export documentation and shipping procedures, coordinating matters related to contracts, international payments, transportation, and customs clearance.
Receive customer requests regarding product documentation, packaging, and market information; coordinate with relevant departments to ensure timely responses.
2.3. Market Research and
Business Development Support
Collect and analyze information on customer demand, market prices, competitors, and distribution channels in assigned markets.
Monitor trends in the mother and baby food and nutrition industry; identify market opportunities and propose customer acquisition strategies and suitable sales support initiatives.
Participate in international trade fairs and exhibitions and explore B2B sales channels in accordance with company plans.
2.4. Customer Information Management and Reporting
Maintain and update customer databases, communication records, and sales opportunity pipelines.
Monitor sales performance against assigned targets and prepare periodic reports on customers, orders, revenue, and market developments.
Perform other related duties as assigned by the Export
Sales Manager.