Investigation Team Leader

ABOUT THE ROLE
BrandShield is seeking a Brand-protection Team Leader to lead and support a team of investigators responsible for detecting and mitigating online brand threats. The role focuses on managing daily operations, ensuring high-quality investigation and enforcement work, and improving team performance, with hands-on daily operational tasks on existing accounts.
The Team Leader works closely with global teams to ensure investigations and enforcement activities are delivered accurately and on time.
KEY RESPONSIBILITIES
Lead and mentor a team of Investigators, ensuring high performance, accuracy, and efficiency.
Manage daily investigation and enforcement tasks across websites, marketplaces, paid ads and social media platforms.
Monitor enforcement actions and conduct quality assurance (QA/QC) to ensure work meets company and client standards.
Provide regular feedback, coaching, and performance evaluations to support team development.
Train team members on investigation methods, enforcement processes, and client guidelines.
Analyze enforcement results, identify trends in online brand abuse, and suggest improvements to workflows.
Support complex investigations and assist team members in resolving challenging cases.
Track team KPIs and report operational updates to the Vietnam Investigation Group Manager.
Collaborate with Enforcement Managers, Threat Hunters, and global teams to resolve cases efficiently.