IT Application Specialist

Mô tả công việc
The job holder's responsibility for promoting and safeguarding the welfare of children and young person's for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School's Designated Safeguarding Lead or to the Head of School or indeed to the Regional CEO or Safeguarding Manager - Asia so that a referral can be made accordingly to the statutory services.
Position Objectives
Application Specialist is responsible for supporting, enhancing and developing school management solutions in Cognita schools. The school management solutions include but not limited to student information systems, learning management systems, communication portals and education technologies. In this role, you work with key users from academic, administration, communication, admission and marketing to upkeep these school management solutions.
You will develop a deep understanding of school admission and academic business processes, school management solutions and related technologies. You will eventually be a domain expert within Cognita Asia IT team in these areas.
You are the primary contact for any request and incident related to these school management solutions. You provide support ongoing maintenance and development of these solutions in accordance with Cognita operational practices.
Last but not least, with strong knowledge in the business processes and the solutions, you help all key users to acquire the skills, knowledge and understanding so they can use the solutions effectively.
Key responsibilities
Key duties and responsibilities but are not limited to those listed below:
• Manage, enhance, support school management solutions to meet the needs of the schools and key users.
• Work with School/Asia/Group IT teams and external business partners to resolve incidents and requests.
• Receive, analyze reporting requirements and deliver new reports.
• Monitor, plan and implement new software releases or updates.
• Maintain software documentation on solution configuration and customizations.
• Be part new projects taking up roles either as business analyst, developer or project lead.