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Mô tả công việc
JOB SUMMARY:
Polaris Industries Inc. is seeking an experienced Application Support Analyst to support the plants in Vietnam. The candidate must have strong communication, problem-solving, customer service and technical skills, great teamwork skills and have sound character and interpersonal skills. The ideal candidate should be technically astute, well organized, proactive and be willing and capable of discussing issues with business and technical users at all levels. They also need to possess good multi-tasking skills and be process orientated..
ESSENTIAL DUTIES & RESPONSIBILITIES:
• System and User Support
• Help resolve software and technical questions for the customer efficiently and effectively
• Gather the required information necessary in order to best handle customer software and technical inquiries
• Manage customer expectations regarding estimated response times for issue resolution
• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
• Learn the fundamentals of the supported business areas
• Partner with Technical Support team members on various strategic projects when needed
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
• Monitor and recommend improvements on existing business applications based on data collected from support services
• Train users on system processes and changes
• Perform other duties as assigned that support overall objective of the position; Translate business issues into technology requirements
• Promote new service offerings such as Training, self-service knowledge bases, SME networks to client groups
Yêu cầu
• 4+ years' experience supporting applications on the Dynamics 365 FO platform in Warehouse management, Production and MRP modules.
• Bachelor's degree in Computer Science / Software Design, Computer Information Systems or equivalent work experience
• Excellent communication skills (verbal and written) in English
• Proven complex problem solving / management skills and a strong eye for detail
• 6+ years' experience in a general IT environment within a corporate setting
• Excellent interpersonal relationship / teamwork skills
• Flexible, co-operative and resilient
• Able to work effectively under pressure and frequently changing priorities
• Experience working within an on-shore / off-shore support environment
• Ability to build strong relationships in a multi-cultural environment across all levels within IT
• Logical, able to think outside the box
• Proactive individual showing eagerness to learn and a strong sense of ownership
Preferred
• Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management
• Dynamics AX Certification
• Previous experience in high availability / mission critical application support
• Strong knowledge in ITIL practices in the area of Incident, Change and Problem management.
• Experience using ServiceNow or other similar issue tracking system
• Experience with packaged software and custom software development (Dynamics AX, X++)
• Experience with manufacturing, warehousing, logistics, order Mgmt and supply chain business processes
Quyền lợi
Cơ hội du lịch
10% travel required (Domestic, ASEAN, and International)
Thông tin khác
NGÀY ĐĂNG
10/10/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > Quản Lý Công Nghệ Thông Tin
KỸ NĂNG
Communication Skills, Dynamics 365, Interpersonal Skills, Problem Solving, Teamwork
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Ngày hết hạn: 10/11/2024
- Thu nhập: Thỏa thuận
