IT Application & System Integration Executive

System administration & user support (30%)
- Administrate system and manage users;
- End-user support: Training, supporting users to use the system;
- Ensuring stable operation of the system: Recording, detecting system failures, coordinating with vendors and other departments to identify the cause, handle errors, report timely, and provide solutions to address system issues;
- Evaluate and improve the system to achieve high performance and stability: Have short- and long-term plans to ensure the system operates stably and efficiently following the company's development.
Solution Consulting and Software Project Management (30%)
- Work with other departments, receive requests, propose solutions, and develop documentation of requirements for software development projects and system integration.
- Work with vendors and other departments to develop the system: organize project works, evaluate vendors, and transmit user requests to vendors.
- The focal point coordinates with vendors and other departments to tighten system requirements and propose solutions: Consulting solutions, proposing a solution, solution review, scheduling and planning deployments, Building test cases and organizing UAT for the project.
- Planning and managing work schedules to ensure project quality and on schedule
Organization and management of documents: Building, managing, and organizing system documents (20%)
- Design documentation: BR, SRS, blueprint, API, workflow, database...
- User documents: Admin documents, end-user (case study, step-by-step, tutorials, user guide, training ...).
- Collaborating with the Academy department to build video training and test content for the system. Periodically training end-users or when deploying new features.
Research and development: Researching new technologies and applying technology to the operation of the company (10%)
Perform other assigned tasks (10%)