IT Business Analyst

ABOUT US

Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses across Australia. We continue to innovate our payment solutions and expand our product offering alongside our industry leading strategic partners including Qantas Loyalty and Prospa.

ROLE AND RESPONSIBILITIES

Live Payments is seeking a mid-senior level Technical Business Analyst who can help implement strategy across this young and fast-growing company. This role is based in Ho Chi Minh City Vietnam, reporting to the Head of Software Development.

Core duties include:

• Understanding and considering business and technical engineering/IT needs to ensure quality digital products and related operational workflows to meet/exceed the desired business objectives.
• Use agentic AI tools to accelerate requirements analysis, documentation, process mapping, and stakeholder communication
• Evaluate and recommend where AI agents can automate or improve existing business processes and product workflows
• Using data and process modelling tools (including, but not limited to, process mapping, activity diagram, and dataflow modelling) to analyse and translate business requirements into meaningful statements of work that is acceptable to both business and technology stakeholders.
• Performing system analysis activities (e.g., "as-is", "to-be", gap analysis) to ensure system and data integrity.
• Translating business requirements into functional, non-functional, and technical requirements includes business processes, workflow diagrams, use cases, user experience, and system access.
• Participating in system and application architecture design and evaluating solutions against business requirements.
• Providing support in testing activities, reviewing test cases and results, organising reviews, tracking feedback, and facilitating UAT when needed.

QUALIFICATIONS AND EXPERIENCE

• University Degree Qualified in a Tech or Business field.
• 4 years' experience working in similar roles.
• Experience working in the payment and financial service industry is advantageous.
• Proficiency in English

KEY SKILLS

• Superior ability to translate business requirements into functional, non-functional, and technical requirements.
• Demonstrated experience using agentic AI tools (e.g., Claude, Cursor, AI-powered analysis tools) as a productivity multiplier - not limited to basic AI chat
• Ability to critically evaluate AI-generated outputs for accuracy and completeness in a business context
• Solid presentation, communication, and technical writing skills, with the ability to convey simple and complex information to technical and non-technical audiences at any level.
• Solid analytical, system thinking, critical thinking, and problem-solving skills with strong attention to detail.
• Excellent English skills in writing, reading, speaking, and listening.
• Adaptable, fast learner and proactive.

Nice-to-have Skills

• Understanding of Agile and experience working in Agile-driven environments.
• Understanding the product development process, having a sense of product ownership and being passionate about building great products.
• Experienced in working with various aspects of technology solutions (e.g., user interfaces, mobility, API, databases, system integration) and dealing with technology specialists

BENEFITS

• Social insurance contributions based on full salary, in accordance with Vietnam Labor Law.
• Full salary during probation period
• 13th month salary & performance bonus
• Generous leave: 14 annual leave days, 5 sick leave days, 3 conference leave days, and 1 birthday leave day per year
• Biannual performance reviews to support your career growth
• Annual health check-ups & vaccinations
• Premium health insurance (covering spouse & children)
• Personal learning & career development allowance (15.6 million VND/year)
• Comprehensive health scheme (6.2 million VND/year)
• Company laptop provided
• Free parking, coffee, snacks, and more
• Clear and attractive career path opportunities
• Regular team dinners & team building activities
• International, dynamic & friendly working environment