IT Help Desk (Global)CÔNG TY TNHH APVN SEALING
Nơi làm việc: Đồng Nai
Ngành nghề: IT phần mềm, IT phần cứng/mạng, Bộ Phận Hỗ trợ, IT / Phần mềm / IOT / Điện tử viễn thông
Lương: Trên 15 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 21/06/2024
Hạn nộp: 20/07/2024
Mô tả công việc
Mô tả Công việc
Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.
YOUR MISSION
Remote first level IT Support for colleagues across all business lines and geographies.
Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
Maintain a high level of customer satisfaction by providing quality assistance.
Manage access and administration using Identity and Access Management systems and other tools
Continuously develop your knowledge about IT services, business processes, and technical skills
Contribute with valuable ideas to enhance our IT systems and processes.
Remote first level IT Support for colleagues across all business lines and geographies.
Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
Maintain a high level of customer satisfaction by providing quality assistance.
Manage access and administration using Identity and Access Management systems and other tools
Continuously develop your knowledge about IT services, business processes, and technical skills
Contribute with valuable ideas to enhance our IT systems and processes.
Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.
YOUR MISSION
Remote first level IT Support for colleagues across all business lines and geographies.
Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
Maintain a high level of customer satisfaction by providing quality assistance.
Manage access and administration using Identity and Access Management systems and other tools
Continuously develop your knowledge about IT services, business processes, and technical skills
Contribute with valuable ideas to enhance our IT systems and processes.
Remote first level IT Support for colleagues across all business lines and geographies.
Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
Maintain a high level of customer satisfaction by providing quality assistance.
Manage access and administration using Identity and Access Management systems and other tools
Continuously develop your knowledge about IT services, business processes, and technical skills
Contribute with valuable ideas to enhance our IT systems and processes.
Yêu cầu công việc
Yêu Cầu Công Việc
Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience in an international helpdesk environment
Experience with Microsoft 365 applications, Citrix, Windows 10/11, Windows Server and Active Directory
Hands-on experience with ticketing systems like ServiceNow, Jira-SM or others
Proficiency in ITSM processes and tools and ITIL Foundation certification
A passion for technology and a willingness to learn and adapt
Excellent customer service skills - solve problems effectively while creating positive user experiences through proactive high-quality communication
Strong analytical skills and attention to detail
Ability to work effectively both independently and as part of a team
Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality
Strong proficiency in English, both written and spoken
Ability to communicate by Chinese (Mandarin)
German knowledge would be a nice-to-have
ANGST+PFISTER DNA:
The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.
YOUR BENEFITS:
You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
You can work remotely or in our office Bien Hoa
You work in a well-established company that serves a broad range of clients across different industries
You are part of a young, dynamic team in an international environment and have individual career opportunities.
*Please note that we can only consider applications in English for this position.
Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience in an international helpdesk environment
Experience with Microsoft 365 applications, Citrix, Windows 10/11, Windows Server and Active Directory
Hands-on experience with ticketing systems like ServiceNow, Jira-SM or others
Proficiency in ITSM processes and tools and ITIL Foundation certification
A passion for technology and a willingness to learn and adapt
Excellent customer service skills - solve problems effectively while creating positive user experiences through proactive high-quality communication
Strong analytical skills and attention to detail
Ability to work effectively both independently and as part of a team
Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality
Strong proficiency in English, both written and spoken
Ability to communicate by Chinese (Mandarin)
German knowledge would be a nice-to-have
ANGST+PFISTER DNA:
The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.
YOUR BENEFITS:
You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
You can work remotely or in our office Bien Hoa
You work in a well-established company that serves a broad range of clients across different industries
You are part of a young, dynamic team in an international environment and have individual career opportunities.
*Please note that we can only consider applications in English for this position.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
Chế độ bảo hiểm
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Trên
15 Tr
VND
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Trên
15 Tr
VND
Nộp hồ sơ liên hệ
CÔNG TY TNHH APVN SEALING
Giới thiệu công ty
CÔNG TY TNHH APVN SEALING việc làm
Nhà xưởng D-01 và D-02, Đường số 6, Giai đoạn 2, Khu Công nghiệp Hố Nai, Phường Phước Tân, Thành phố Biên Hoà, Tỉnh Đồng Nai, Việt Nam
Việc làm tương tự
Nhân Viên IT (Helpdesk)
DOANH NGHIỆP CHẾ XUẤT NITORI VIỆT NAM - CN BRVT
10 - 13 triệu
Bà Rịa - Vũng Tàu, Đồng Nai
07/07/2024
Nhân Viên IT Support/ IT Helpdesk
Công ty TNHH Xây Dựng và Thiết Bị Solutions
Từ 6 triệu VNĐ
Hồ Chí Minh, Đồng Nai
13/07/2024
IT Technical Support Supervisor - Dong Nai
Công ty TNHH Techtronic Industries Việt Nam Manufacturing (TTI)
Thỏa thuận
Đồng Nai
23/07/2024
Chuyên Viên IT Support Full-time 2024
Công Ty EV Search
Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng
Đồng Nai, Khác
31/07/2024
Vị trí IT Help Desk (Global) do công ty CÔNG TY TNHH APVN SEALING tuyển dụng tại Đồng Nai, Joboko tự động tổng hợp mức lương Trên 15 Tr VND, tìm thêm việc làm về IT Help Desk (Global) hoặc công ty CÔNG TY TNHH APVN SEALING ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH APVN SEALING việc làm
Nhà xưởng D-01 và D-02, Đường số 6, Giai đoạn 2, Khu Công nghiệp Hố Nai, Phường Phước Tân, Thành phố Biên Hoà, Tỉnh Đồng Nai, Việt Nam