IT Help Desk

CÔNG TY TNHH TECH AVENUE SOLUTIONS VIỆT NAM

Địa điểm làm việc: Đà Nẵng

Hết hạn: 31/05/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: 10 - 18 triệu

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

phần mềm technical hardware website

Mô tả công việc

● Resolve technical issues that customers and other departments within the company are
experiencing related to telephones, hardware, computer software, computer networks, or IT
applications.
● Manage the company's website, information systems, and servers.
● Monitor the process of handling incidents and incidents after they have been resolved.
● Connect with departments to thoroughly resolve major technical issues.
● Answer inquiries and provide information to customers.
● Interpret and present information to customers in an understandable manner to support the
quick resolution of issues.
● Install applications, software, hardware, or computers and other technology devices for the
company.
● Undertake the task of repairing company computers.
● Provide feedback on processes and make recommendations on areas to improve.
● Working hours are from Monday to Friday and work according to USA time

Yêu cầu công việc

Qualifications:
● Experience working as an IT help desk technician or in a similar customer support role.
● Identifying system issues to assist users in handling and resolving computer, software,
network-related problems.
● Tech-savvy, with experience working in a tech-related field.
● Ability to diagnose and resolve a variety of technical issues.
● Good understanding of computer systems, Ability to diagnose and resolve basic technical
issues
● Proficiency in English (Customer support in English via Meetings, Emails, Calls and Chat)
● Excellent communication and teamwork abilities.
Nice to have:
● Familiarity with Google Cloud platform.
● Familiar with Linux operating system.

Quyền lợi được hưởng

● Working hours from 8:00 to 17:00 US TIME (22h00 to 07:00 VN TIME) from Monday to
Friday.
● 17 days of paid leave per year.
● Team building outings at least once a year.
● Negotiable salary with performance reviews at the end of the year.
● Complimentary drinks and snacks at the office.
● A vibrant team culture with a young, energetic, and talented team.
● Support for sports and coffee.

Thông tin khác

Đà Nẵng, Cẩm Lệ

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CÔNG TY TNHH TECH AVENUE SOLUTIONS VIỆT NAM

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DigiCommerce is a full-service agency that excels in providing personalized content and commerce solutions for businesses. We have the ability to implement content and commerce solutions through all touchpoints (Omni-channel), whether it be Marketing sites, Social Media, Video, or integrating B2C, ...

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