IT Helpdesk Intern (Full-time)

"It's for whom sufficiently Self-motivated, Proactive and Determined candidates to start by own direction on career to pursue further learning and challenges in order to Be Greater at B.
Braun
Vietnam"
B.
Braun
Vietnam (BBVN) Fresh Speed Up Winter 2026 is a professional training and on-the-job development program for final year student or fresh graduates with less than 1 year of working experience. This program develops young and willing-to-learn talents into the next generation of BBVN employees.
Successful candidates will join a development stint with professional career and coaching plan within chosen department. There will be an assessment with department heads and HR to assess the performance and confirm you to become permanent employee of BBVN."
A/ JOB FUNCTIONS
1. Job Objective:
Assist the IT team in maintaining and enhancing the company's IT infrastructure
Ensure the continuous and efficient operation of IT equipment and systems
2. Main Responsibilities:
Request Handling: Receive and respond to user inquiries through multiple channels (ticketing system, email, phone).
Ticket Management: Log, evaluate, and classify incoming tickets accurately to ensure proper tracking and resolution.
Issue Resolution & Escalation: Provide timely responses and solutions. When necessary, escalate issues to senior support levels or coordinate with external service providers to meet service level agreements (SLAs).
Onsite Support Services: Perform location-based tasks such as hardware receipt and delivery, installation, and setup to support operational needs.
B/ WHAT IS WAITING FOR YOU?
Formal training roadmap with opportunities to participate in real projects
Diversity in multinational working environment
European professional working style
Competitive salary, attractive health care package
Lunch & bus provided by company
Business and production activities in the health and healthcare industry - one of the sustainable development and very ""hot"" industry.
C/ REQUIREMENTS
Final year student or recent graduate in Information Technology, Computer Science, or related fields.
Basic knowledge of computer hardware, Windows operating systems, and networking.
Problem-solving skills and the ability to work independently as well as in a team.
Good communication skills and the ability to support end-users.
Willingness to learn and stay updated with new technology.
FRESH SPEED UP WINTER 2026 - YOUR TIME TO JOIN US!