Mô tả công việc
Duties and Responsibilities
• Provide technical support to end-users via ticket, phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Provide guidance on software usage to end-users.
• Assist with the setup and configuration of computers and peripherals.
• Follow established procedures for issue escalation.
• Document support interactions, troubleshooting steps, and resolutions.
• Assist with user onboarding and offboarding processes.
• Ensure compliance with security policies.
• Other duties as assigned.
Yêu cầu
Required Qualifications/skills
• Education: A degree in Information Technology or a related field is preferred.
• Technical Skills: Proficiency in Windows OS, and Basic knowledge of hardware and OSI model, network protocols
• Soft Skills: Good interpersonal and communication skills.
Desired competencies:
• Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role.
• Adaptability: Shows agility and easily adjusts to changing work situations.
• Ownership: Takes responsibility for own actions and learns from experience.
Quyền lợi
Đào tạo
Benefits:
• Working in a young, professional and international environment.
• Practical guidance and chance to get more knowledge and experience in Information Technology.
• Opportunity to develop communication, problem solving and teamwork skills.
Máy tính xách tay
• Provided laptop
Xe đưa đón
• Monthly allowance & free parking fee during the internship period.
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Nơi làm việc
- 18th Floor, Hoa Binh International Office Building 106 Hoang Quoc Viet Street, Nghi Do Ward, Hanoi, Vietnam