Cooperation between GS GROUP - famous leading company in Korean - and ViVi homeshopping of Vietnam, GS SHOP is a prestige shopping channel on television in Vietnam, broadcasted nationally on HTVC, VTVcab, SCTV, Viettel, MyTV, FPT, VTC, SDTV, DTV, K+ and other locals cable... With a team of professional staff, we are committed to provide quality products of reputed brands in Vietnam and around the world to everyone, every home with the most competitive price and the best services.
Due to expanding demand, the company - VGS SHOP is recruiting:
Vacancies: IT Helpdesk
Quantity: 01 Person
1. Job Description
• IT Helpdesk will be responsible for day-to-day end user support (IT Client Softwares, Windows Client OS, Call Center Client Software, Internet and network peripheral devices) and ensuring SLA and quality commitment
• Perform other duties as requested by the Head of IT.
2. Responsibilities
• Troubleshooting network related issues (Internet, LAN, Printer, Camera)
• Handling errors related to network equipment, UPS, switchboards.
• Labeling equipment, managing IT assets.
• Software license management.
• Periodically Disk Clean-up, Scan Antivirus.
• Monitoring (backup, camera, network equipment, internet, ...)
• Backup user data
• Manage and monitor backup jobs..
• Monitoring the status of ink, damaged components, reporting on new customers to replace.
• Update IT documents (if any)
• Update user documentation (if applicable)
• Support to create / delete / adjust users on AD, O365, file server systems as required
3. Skills & Experiences
• Excellent IT skills (Office 365 included Outlook, OneDrive, OneNote, Skype for Business, SharePoint online, Office 365 Mobile Apps)
• An in-depth knowledge of the computer systems and software that your clients use
• Excellent communication and customer care skills
• Strong problem-solving skills
• The ability to explain technical solutions clearly
OTHER COMMON BENEFITS
» Probationary period: 2 months with full salary
» Working time: Monday - Friday
» Public Holidays according to Vietnamese Law
» Health and social insurance according to Vietnamese Law
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Details of this vacancy will be discussed in the interview
Please send your resumes/CV to the address: 3rd,FL.,106 Nguyễn Giản Thanh St., Ward 15, Dist.10, Tp. HCM
Contact: Ms Tâm. (Manager HR) [protected info] or Ms Yến [protected info]
Email: [protected info]./ [protected info]
