IT Helpdesk

Ekino, powered by HavasCX, is a French company specialised in Conception, Design, Development and Maintenance of digital solutions: Digital Platforms, Websites, Mobile Applications.
We are part of the Havas/ Vivendi Group. We work with other agencies in the network or directly with Asian, European and American clients.
HavasCX is the global network brand, bringing together over 1,200 specialists in digital transformation, eCommerce, customer experience design and customer acquisition and engagement from Havas' global and local agencies.
We build innovative solutions from the ground up with open technologies. Our solutions are integrated with legacy systems (e-commerce, billing, provisioning, leads, CRM,...) and help business and digital managers to meet their objectives.
We provide our services to large French and international groups. Projects range from 50 to 1000 days of development.
The Ekino Group is composed of 700 consultants and technical experts, located in France (Paris & Bordeaux), Vietnam (Ho Chi Minh City), United Kingdom (London), Singapore, India and USA (New York).
ekino in Vietnam
Ekino has been operating in Ho Chi Minh City since 2013, with around 200 employees.
We are specialised in Sage X3, Digital Architecture, eCommerce, Web Platforms, Mobile and Responsive Apps; Agile Development; ReactJS; AngularJS; NodeJS; Java; .Net; PHP (Symfony, WordPress, Drupal, Magento 2), User Experience, User Interface, Service Design; Cloud Services, DevOps.
Trách nhiệm công việc
Job description
Directly handle and resolve support requests from internal users.
Setup, install, configure, troubleshooting and ongoing usability of user computers.
Analyze the issues, propose solutions, and implement them. Main areas of support include servers, PCs, LAN, WAN, Wireless, printers, scanners, projectors, fixed telephones, VOIP and other IT devices.
Maintain, backup, and upgrade IT infrastructure and user stations as per requests from the Regional IT team.
Undertake additional technical tasks assigned by the Management.
Ensure compliance with Global and Regional IT guidelines, including monitoring and guiding staff in adherence to Regional IT Policy and Data Policy.
Manage IT company assets.
Coordinate device procurement processes, including vendor liaison, proposal preparation, manager approvals, order placement, quality assurance, and documentation.
Collaborate with ISPs to monitor network performance, ensuring the smooth and stable operation of company systems.
Provide guidance to staff on utilizing computers and software in the workplace.
Report to Local CEO, IT Director APAC, and CIO APAC.
Kỹ năng & Chuyên môn
Bachelor's degree with major in Networking and IT Systems.
Experience working with networks and IT helpdesk.
Linux system
Mac OS system
Windows system
Knowledge of LAN topologies and architectures.
Good English in writing and speaking.
Good problem-solving and customer-oriented mindset.
Phúc lợi dành cho bạn
Annual bonuses for year-end and achieved performance
Private healthcare insurance package, annual medical check-up, loyalty benefit, allowance support...
High-ownership working environment
Continuous skill improvement with new technologies, on-the-job coaching, and training programs
Define your career development with long-term vision
Great-place-to-work activities (company trip, sport clubs...)
Working hours: 8:30am - 6:00pm, Monday - Friday. Lunch break 1.5 hours