IT In-House Intern

ROLE OVERVIEW
Lê & Trần is a leading Vietnamese litigation and arbitration firm. We are looking for an IT Intern to handle the firm's IT support needs and be the go-to person for all lawyers and staff on technology matters - from computers, printers and network issues to email and Microsoft 365 accounts, meeting equipment and the firm's AI tools. This is a hands-on role that requires the ability to work independently, in an environment where system reliability and client confidentiality are non-negotiable.
KEY RESPONSIBILITIES
1. User support & equipment
• Provide day-to-day technical support to all lawyers and staff (hardware, software, printing, network and email issues), both on-site and remotely.
• Set up, maintain and troubleshoot workstations, laptops, printers/scanners, network devices and meeting room equipment.
• Keep the IT asset register and equipment inventory accurate and up to date.
2. Systems & account administration
• Handle Microsoft 365 account set-up, password resets, mailbox and permission requests for new and existing staff.
• Carry out routine checks of backups, software updates and system health.
• Write and update simple user guides and internal IT procedures.
3. Information security & client confidentiality
• Follow and help enforce the firm's information security and data handling policies.
• Maintain endpoint protection and Windows updates; help staff identify and avoid phishing emails.
• Prepare simple security awareness guidance for lawyers and staff.
4. Meetings, events & AI tooling
• Set up and support technology for online hearings, virtual mediation and arbitration sessions, client meetings, seminars and firm events.
• Support staff in using the AI platforms used by the firm and research new tools that could improve the firm's work.
• Report IT issues that need further action or budget to the Management Board, and take on other IT tasks as assigned.