IT - Infrastructure Engineer

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• Install, configure, and maintain the hardware and software components of the PVN network,
such as routers, switches, firewalls, servers, workstations, printers, scanners, etc.
• Monitor the performance and security of the PVN network, troubleshoot any issues, and implement backup and recovery plans.
• Respond to the requests and inquiries of the PVN users, provide technical assistance and guidance, and resolve any problems related to the PVN network and applications.
• Document the PVN network configuration, policies, procedures, and best practices, and update them regularly.
• Analyze the needs and challenges of the APAC sites on ICT solutions/services, such as web
development, mobile applications, e-commerce platforms, etc.
• Monitor the performance and quality of the ICT solutions/services for the APAC sites,
troubleshoot any issues, and provide enhancements and upgrades as needed.
• Receive and acknowledge the incident reports from the ICT Piaggio Group regarding any IT
issues or disruptions that affect the business operations or customer satisfaction.
• Investigate and diagnose the root causes of the incidents, using various tools and methods such as logs analysis, error messages, testing scenarios, etc.
• Implement or coordinate the implementation of the appropriate solutions or workarounds to resolve the incidents as quickly as possible, following the incident management process and procedures.
• Provide technical advice or consultation to other departments projects on how to select, design.