Duties and Responsibilities
• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Provide guidance on software usage to end-users.
• Assist with the setup and configuration of computers and peripherals.
• Follow established procedures for issue escalation.
• Respond to help desk tickets and service requests.
• Document support interactions, troubleshooting steps, and resolutions.
• Install, upgrade, and configure software applications.
• Maintain an inventory of hardware assets.
• Assist with user onboarding and offboarding processes.
• Ensure compliance with security policies.
• Collaborate with
IT administrators for complex problems.
• Report and address security incidents or vulnerabilities.
• Other duties as assigned.
NGÀY ĐĂNG
21/07/2025
CẤP BẬC
Thực tập sinh/Sinh viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Communication Skills, Hardware Knowledge, Hardware Knowledge, Network Protocols, Technical Support, Windows Proficiency
LĨNH VỰC
Kế toán/Kiểm toán
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không giới hạn
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